Angela Wilder

• Developed and maintained close working relationships with patients.
• Maintained professionality and efficiency while working closely with leadership and discussed best practices for improving patient experience.
• Conducted follow-up calls to ensure that all issues were addressed satisfactorily.
• Counselled patients on potential financial liabilities and payment requirements.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Assisted with registration for new patients.

• Led a team of 6 customer service representatives to achieve a 4.9 out of 5 customer satisfaction rating

within a five month period.

• Introduced a new way of effectively communicating with customers to my team to build rapport and

display Empathy.

• Assisted customers by providing guidance and resolving inquiries.

• Exceeded monthly sales targets by 15% through effective upselling techniques.

• Verified customer income eligibility and updated records accordingly.

• Examined data for errors, formatted, and updated the database.

• Utilized various computer applications for investigations and accessing information.

• Ensured transaction compliance with federal, state, and local regulations, adhering to company policies.

• Reduced inpatient denials by 20% through meticulous management and documentation reviews across multiple payers, resulting in improved reimbursement rates.

• Achieved a 51% success rate in overturning claims denials by verifying patient insurance eligibility and facilitating timely reviews, resulting in expedited claims.

• Managed inpatient denials and conducted documentation reviews across multiple payers.

• Coordinated provider-payer communications and managed projects to meet client expectations.

• Enhanced efficiency by organizing patients’ time-sensitive medical charts from most urgent to least,resulting in a 30% reduction in response time for urgent medical inquiries and treatments.

• Maximized resource allocation and project efficiency by collaborating with internal teams to set milestones and ensure deliverables met client specifications.