Takilia Washington
Winterville,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Conduent Business Services LLC
03.2021 - 03.2024
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Developed strong customer relationships and loyalty through effective communication
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Handled customer complaints and inquiries in a courteous and efficient manner.
Call Center Representative
Solera
05.2017 - 03.2021
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
- Built trust with customers through personalized conversations.
Receptionist
Community Mobility
07.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Technical Support Representative
Oakworks INC
02.2014 - 05.2017
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally
- Identified and solved technical issues with variety of diagnostic tools
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
Education
High School Diploma -
Farmville Central High School
Associates Of Arts - Criminal Justice
University of Phoenix
Tempe, AZ07.2023
Skills
- CRM Software
- Customer Service
- Billing Inquiries
- Customer Complaint Resolution
- Adaptability
- Computer Literacy
- Data Entry
- Data Collection
- Scheduling
References
References available upon request
Timeline
Customer Service Representative
Conduent Business Services LLC
03.2021 - 03.2024
Receptionist
Community Mobility
07.2019 - 07.2020
Call Center Representative
Solera
05.2017 - 03.2021
Technical Support Representative
Oakworks INC
02.2014 - 05.2017
High School Diploma -
Farmville Central High School
Associates Of Arts - Criminal Justice
University of Phoenix
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