Boris Nguyen
Katy,TX
Summary
Results-driven manager with more than 10 years of leadership experience across retail, customer service and renewable energy industries. Proven expertise in strategic leadership, business development, operational excellence and team management. Recognized for driving growth, improving customer satisfaction, optimizing operations and building high-performing teams in competitive environments.
Overview
15
15
years of professional experience
Work History
Branch Manager
Freedom Forever
Houston, TX
09.2022 - 06.2026
- Optimized internal processes, enhancing customer service delivery.
- Led recruitment and onboarding, fostering employee development and engagement.
- Optimized internal processes to improve customer service.
- Set operational KPIs and customer satisfaction targets to drive team performance.
- Fostered a positive, high-performance work environment.
Quality Inspection & Compliance
Freedom Forever
Houston, TX
01.2022 - 09.2022
- Managed permitting documentation for photovoltaic projects to ensure compliance with local regulations.
- Coordinated with designers, municipalities, and HOAs to facilitate project approvals.
- Produced activity reports and corrective action plans.
- Produced activity reports and corrective action plans to address compliance issues.
Team Leader
Freedom Forever
08.2020 - 12.2021
- Led team of five employees to achieve project goals.
- Coordinated customer communications and installation schedules to ensure timely service delivery.
- Monitored safety, quality and productivity.
- Reported operational performance metrics to management for strategic decision-making.
Business Development Manager
Just Energy
01.2019 - 08.2020
- Managed commercial accounts to enhance customer retention.
- Built strategic partnerships with brokers and consultants to expand market reach.
- Managed commercial accounts and customer retention.
- Analyzed consumption data to identify opportunities for energy efficiency improvements.
Installation Team Leader
KT Solar
12.2017 - 01.2019
- Led residential and commercial solar installations, ensuring safety and quality standards.
- Oversaw logistics operations to ensure timely delivery of goods.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Business Development Manager
Swiss Life
Paris
10.2013 - 03.2016
- Developed sales strategies and forged strategic partnerships to enhance market reach.
- Expanded client portfolio by identifying needs and delivering tailored insurance solutions.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
Sales Advisor
Grand Optical
12.2011 - 08.2013
- Provided tailored customer service to enhance client satisfaction.
- Executed sales of optical products while overseeing quality control and inventory management.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating a collaborative environment.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
Sales Advisor Sports Equipment
Decathlon
France
01.2011 - 08.2011
- Advised customers on product selection while maintaining merchandising standards to enhance shopping experience.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, collaborating with team members to ensure smooth workflow.
- Provided professional services and support in a dynamic work environment.
Education
BTS - Negotiation and Customer Relations
CFA Stephenson
Paris, France01-2013
BTS - Business & Marketing
CFA Dorian
Paris, France01-2008
Vocational Diploma - Automated Mechanical Systems
CFA Stephenson
Paris, France2006
BEP - Electrical Engineering
Lycée Françoise Cabrini
Paris, France2004
Skills
- Team leadership
- Strategic planning
- Strategy, Planning and Prioritization
- Branch operations management
- Customer service
- Customer relationships
- Sales Management
- Premium Customer Experience
- Fluent French and English
Languages
French
Native or Bilingual
Interests
- Playing Sports
- Strategy Games
- Participating in cultural exchange programs and homestays
- Martial Arts
- Historical Exploration
- Adventure Travel
Timeline
Branch Manager
Freedom Forever
09.2022 - 06.2026
Quality Inspection & Compliance
Freedom Forever
01.2022 - 09.2022
Team Leader
Freedom Forever
08.2020 - 12.2021
Business Development Manager
Just Energy
01.2019 - 08.2020
Installation Team Leader
KT Solar
12.2017 - 01.2019
Business Development Manager
Swiss Life
10.2013 - 03.2016
Sales Advisor
Grand Optical
12.2011 - 08.2013
Sales Advisor Sports Equipment
Decathlon
01.2011 - 08.2011
BTS - Negotiation and Customer Relations
CFA Stephenson
BTS - Business & Marketing
CFA Dorian
Vocational Diploma - Automated Mechanical Systems
CFA Stephenson
BEP - Electrical Engineering
Lycée Françoise Cabrini