Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jozlyn Morris

Jozlyn Morris

Mitchellville

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Sortation Associate

Amazon
12.2023 - 12.2024
  • Supported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Increased productivity by working collaboratively with team members to meet deadlines.
  • Enhanced efficiency by sorting and organizing packages according to destination codes.

Training Specialist

PlayerOne
07.2023 - 08.2023
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.

Stockroom Associate

Cintas
05.2023 - 06.2023
  • Pick orders
  • Restock clothing
  • Learn where each clothing item is
  • Pick item orders in timely manner

Server/Waitress

Lake of the Woods Clubhouse
02.2023 - 06.2023
  • Resolved customer issues effectively
  • Helped maintain a clean, orderly work environment
  • Interacted with customers, providing information and top-notch customer service
  • Quickly connected with each customer

RETAIL SALES SPECIALIST

Rei Co-op
02.2019 - 01.2023
  • Escorted customers to appropriate merchandise
  • Handled cash and credit transactions expertly, giving correct change and processing orders
  • Maintained knowledge of current promotions and offers
  • Resolved customer issues effectively
  • Handled customer paperwork and tracked orders
  • Explained basic product features and promotions to customers
  • Utilized POS systems effectively to process customer orders and transactions
  • Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process
  • Located out-of-stock items for customers with other store locations or by directly contacting vendors

LIFEGUARD

Six Flags America
06.2017 - 07.2018
  • Assisted in emergency response, demonstrating knowledge of CPR, AED, and other lifesaving techniques
  • Supervised patron recreational activity to assess threats and risk
  • Performed operational inspections on water-safety equipment to maintain reliability in event of emergency
  • Met physical demand for lifesaving activity, including strength, endurance testing, and ability to run or swim up to 50 yards, not timed
  • Enforced regulatory and organizational policy governing user safety
  • Kept facilities clean, orderly and well-stocked for expected needs
  • Applied training during emergency response to prevent further injury
  • Responded to emergencies with basic first aid and CPR, and brought in emergency personnel for advanced cases
  • Provided excellent customer service to swimmers, family members, and facility visitors
  • Maintained close eye on weather conditions and warned individuals of potential for dangerous situations

Education

HIGH SCHOOL DIPLOMA -

Charles Herbert Flowers Highschool
Springdale, Maryland
05.2019

Skills

  • Teamwork and leadership
  • POS system operations
  • Cash handling
  • Relationship building
  • Operate cash registers
  • Customer service
  • Issue refunds
  • Creative thinking
  • Multitasking
  • Customer relations
  • Hospitality
  • Warehouse
  • Sales
  • Warehouse safety
  • Package handling
  • Team collaboration
  • Workplace safety
  • Problem-solving skills
  • Retail sales

Languages

English
Native or Bilingual

Timeline

Sortation Associate

Amazon
12.2023 - 12.2024

Training Specialist

PlayerOne
07.2023 - 08.2023

Stockroom Associate

Cintas
05.2023 - 06.2023

Server/Waitress

Lake of the Woods Clubhouse
02.2023 - 06.2023

RETAIL SALES SPECIALIST

Rei Co-op
02.2019 - 01.2023

LIFEGUARD

Six Flags America
06.2017 - 07.2018

HIGH SCHOOL DIPLOMA -

Charles Herbert Flowers Highschool

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Jozlyn Morris