Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominic Shinko

Henderson,Nevada

Summary

Dynamic Lead Consultant with a proven track record at FedEx Office, adept in strategic planning and team leadership & development. Excelled in enhancing client relationships and operational efficiencies, achieving significant improvements in service delivery. Skilled in analyzing trends and training teams, driving forward-thinking solutions and exceptional customer service.

Overview

7
7
years of professional experience

Work History

Lead Consultant

Fedex Office
Henderson, NV
01.2022 - Current
  • Communicated change management plans and progress to team.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Analyzed data sets and identified trends in order to make informed decisions.

Consultant

Palm beach tan
Henderson
06.2020 - 01.2022
  • Maintained positive working relationship with fellow staff and management
  • Reviewed existing policies and procedures to suggest necessary improvements.
  • Open store and ensured all equipment was working safely and correctly

Customer Service Associate

Al Phillips the Cleaner
Henderson, Nevada
05.2018 - 01.2019
  • Surpassed service targets utilizing established customer service and sales strategies.
  • Managed customer relations and customer service through daily communication and interaction.
  • Compiled customer feedback, and recommended service delivery improvements to management.

Education

High School Diploma -

Clark County Adult Education
Las Vegas, NV
04-2021

Skills

  • Client relationships
  • Processes and procedures
  • Team leadership & development
  • Issue resolution
  • Strategic planning
  • Training and development

Timeline

Lead Consultant

Fedex Office
01.2022 - Current

Consultant

Palm beach tan
06.2020 - 01.2022

Customer Service Associate

Al Phillips the Cleaner
05.2018 - 01.2019

High School Diploma -

Clark County Adult Education
Dominic Shinko