Hi, I’m
Katelynn Bryan
Terrebonne,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
years of professional experience
Work History
Arthur Murray Dance Studios
Ballroom Dance Instructor
Job overview
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Evaluated student performance in group classes and provided targeted suggestions for improvement, leading to a higher overall skill level within the studio.
- Improved clientele retention by providing personalized feedback and progress reports on a regular basis.
- Collaborated with fellow instructors to create engaging group classes, resulting in increased student enrollment.
U.S. Bank
Client Relationship Consultant
2022.04 - Current (2 years & 5 months)
Job overview
- Educated clients on the products we have to offer and clearly explained the benefits of each.
- Identifies solutions for both new and existing clients by asking questions and learning about their financial needs.
- Built relationships with customers by engaging with them through multiple channels, while adapting a digital first mindset.
- Responsible for managing cash and deposits totalling up to $50,000 per day
Old Navy
Assistant Manager of Customer Operations
2021.10 - 2022.03 (5 months)
Job overview
- Wrote the schedule for the entire staff while accommodating to the availability of our team.
- Responsible for managing cash and deposits for multiple registers, totalling $15,000 per week.
- Handled escalated scenarios with customers calmly and ensured my staff and the other guests in the store were safe and comfortable
Chick-Fil-A
Shift Lead
2020.07 - 2021.10 (1 year & 3 months)
Job overview
- In addition to the duties of the Team Trainer position:
- Processed end of day financial reports for the business including register reconciliation.
- Professionally resolved difficult interactions with customers in a positive, respectful manner.
- Responsible for managing cash and deposits for multiple registers, totalling $42,000 per week.
- Held team members accountable to the expectations outlined in the handbook by performing disciplinary actions when necessary.
- Remained proactive and constantly took initiative to achieve desired outcomes
Chick-Fil-A
Team Trainer
2019.08 - 2020.07 (11 months)
Job overview
- Facilitated the preliminary training and ongoing growth for up to four team members in parallel.
- Frequently surpassed elevated standards, including being required to perform multiple tasks at the same time without a loss of efficiency.
- Entrusted to manage cash counting and deposits for multiple registers, totalling $20,000 per week.
- Developed and performed team member training in guest recovery
Chick-Fil-A
Team Member
2018.06 - 2019.08 (1 year & 2 months)
Job overview
- Always arrived in a punctual manner.
- Followed instructions while demonstrating flexibility in the workplace.
Education
Westview High School , Portland, OR
06.2020
Skills
- Fast learner with a willingness to pursue growth
- Excellent customer service
- Effective communication
- Ability to multitask effectively
Timeline
Client Relationship Consultant
U.S. Bank
2022.04 - Current (2 years & 5 months)
Assistant Manager of Customer Operations
Old Navy
2021.10 - 2022.03 (5 months)
Shift Lead
Chick-Fil-A
2020.07 - 2021.10 (1 year & 3 months)
Team Trainer
Chick-Fil-A
2019.08 - 2020.07 (11 months)
Team Member
Chick-Fil-A
2018.06 - 2019.08 (1 year & 2 months)
Ballroom Dance Instructor
Arthur Murray Dance Studios
Westview High School
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