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Mark Ray
Client Relations
Chicago,Illinois
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Member Service Advisor (Temporary)
American Dental Association
Chicago, United States
10.2021 - Current
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Client Service Coordinator
Atlas Stationers
Chicago, Illinois
09.2015 - 11.2020
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Maintained accurate record-keeping with proactive attention to client information updates.
Store Manager
Sermoneta Gloves
Chicago, Illinois
11.2010 - 04.2015
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Operations Manager
Old Navy
Geneva, IL
04.2005 - 05.2010
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Identified procedure or process changes required to improve performance and productivity.
Sales Manager
Bloomingdale's
Chicago, Illinois
09.1998 - 10.2004
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
Sales Consultant
Neiman Marcus
Oak Brook, IL
07.1997 - 07.1998
- Provided sales and customer service assistance to walk-in traffic
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained organized, presentable merchandise to drive continuous sales.
- Followed up with existing customers to provide additional support and address concerns.
Education
Bachelor of Arts - Communications
Western Illinois University
Macomb, IL 08.1993 - 05.1997
Skills
Staff education and training
Complaint resolution
Database Management
CRM
Service standard compliance
Software
Interests
I frequently volunteer for local arts organizations
Timeline
Member Service Advisor (Temporary)
American Dental Association
10.2021 - Current
Client Service Coordinator
Atlas Stationers
09.2015 - 11.2020
Store Manager
Sermoneta Gloves
11.2010 - 04.2015
Operations Manager
Old Navy
04.2005 - 05.2010
Sales Manager
Bloomingdale's
09.1998 - 10.2004
Sales Consultant
Neiman Marcus
07.1997 - 07.1998
Bachelor of Arts - Communications
Western Illinois University
08.1993 - 05.1997