Michal Nocon
Aviation
Lafayette,LA
Summary
Proficient Leader with superior work ethic and expertise in working from experience to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Bringing excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with co workers to increase profitability and drive business results.
Overview
25
25
years of professional experience
4
4
year of post-secondary education
Work History
Customer Service Agent
Unifi Aviation LLC
Lafayette, LA
01.2022 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Addressed escalated customer service issues
- Facilitated communications through management of inbound and outbound customers
- Resolved over 5 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Contributed to company achieving and holding industry-leading customer service ratings.
Unit Secretary
Ochsner Lafayette General Medical Center
Lafayette, LA
08.2018 - 01.2022
- Managed operational needs of unit
- Maintained rapport with physicians, nurses and other healthcare personnel
- Supported office staff and operational requirements with administrative tasks.
- Monitored inventory levels and advised management of need for replenishment.
- Developed training protocols for new unit secretaries.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed financial documentations such as expense reports and invoices.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
Clinical Medical Assistant Supervisor
Ochsner Health
Lafayette, LA
02.2019 - 01.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Ordered and prepared reagents and supplies.
Lead International Flight Attendant
Delta Airlines
New York, NY
05.1997 - 07.2015
- Supervision on Initial operating flights for training and new flight attendants
- Answered passengers' questions and provided solutions to issues arising during flights.
- Set positive example to flight crew to ensure excellent consistent customer service
- Responsible for maintaining and supervising positive work environment, strong crew relations, and interpersonal relationships
- Sought customer feedback to understand customer needs and opportunities to improve their travel experience
- Demonstrates 20 plus years of calm demeanor during periods of emergency situations and levels of high stress.
- Provides coaching and direction to new flight attendants in initial training and through out probationary period
- Managed duty free sales, food and alcohol inventory and sales.
- Professional appearance and adherence at all times to represent my profession
- Strong interpersonal skills between management and working crew
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Education
No Degree - Allied Health Management
Louisiana State University At Eunice
Eunice, LAAssociate Degree Credits - Health And Wellness
South Louisiana Community College
Lafayette, LAClinical And Administrative Medical Assistant - Medical Assisting
Grand Rapids Community College
02.2018
Some College (No Degree) - Business
Grand Rapids Community College
Grand Rapids, MIBachelor of Science - Allied Health Managment
Northwestern State University of Louisiana
Natchitoches, LA 01.2021 - Current
Skills
- Ability to manage team of extraordinary people
- Ability to work in energetic, fast paced environment
- Logical thinker, goal and service oriented professional
- Strong communication and interpersonal skills
- Organization and planning skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Multitasking and Prioritization leader
- Verbal and Written skills in English and Polish
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Customer Retention Strategies
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Collaborated with team of 5 in the development of informational power points and statistical date through research.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Recognitions
Recognized fo outstanding support to The Medical Response Team during an outbreak of Covid-19 with a Certificate of Appreciation from the Dual Status Command-Louisiana and The State of Louisiana
Languages
Polish
Native or Bilingual
Timeline
Customer Service Agent
Unifi Aviation LLC
01.2022 - Current
Bachelor of Science - Allied Health Managment
Northwestern State University of Louisiana
01.2021 - Current
Clinical Medical Assistant Supervisor
Ochsner Health
02.2019 - 01.2022
Unit Secretary
Ochsner Lafayette General Medical Center
08.2018 - 01.2022
Lead International Flight Attendant
Delta Airlines
05.1997 - 07.2015
No Degree - Allied Health Management
Louisiana State University At Eunice
Associate Degree Credits - Health And Wellness
South Louisiana Community College
Clinical And Administrative Medical Assistant - Medical Assisting
Grand Rapids Community College
Some College (No Degree) - Business
Grand Rapids Community College
Similar Profiles
Terren RobinsonTerren Robinson
Ramp Service Agent at Unifi Aviation LLCRamp Service Agent at Unifi Aviation LLC
Jasmine WalkerJasmine Walker
Employee Life Cycle Coordinator at Unifi Aviation LLC.Employee Life Cycle Coordinator at Unifi Aviation LLC.
CARMEN D. LOPEZCARMEN D. LOPEZ
Airport Customer Service Agent at Unifi Aviation, LLC/Breeze AirwaysAirport Customer Service Agent at Unifi Aviation, LLC/Breeze Airways
Grady BeauboeufGrady Beauboeuf
Credit Analyst at Red River BankCredit Analyst at Red River Bank
Josephine RiversJosephine Rivers
Summer Camp Counselor at IDEA Public SchoolsSummer Camp Counselor at IDEA Public Schools