Rachel Dabney
Indianapolis,IN
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Contract Administrator
Group 1001
Indianapolis
07.2023 - Current
- Responded to regulatory documents and forms, driving compliance with state and federal requirements.
- Identified areas of improvement in the contracting process and developed solutions accordingly.
- Analyzed current market trends related to pricing, terms, conditions when negotiating new contracts.
- Stayed abreast of relevant industry rules and regulations to keep organization compliant.
- Checked information in company's database for accuracy and updated data with current information to maintain records.
- Administered contract change requests and resolution.
Sales and Settlement Administrator
NVR Inc (Ryan Homes)
Indianapolis
10.2019 - 02.2023
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Organized client meetings to provide project updates.
- Supported departmental activities by providing clerical assistance.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed supplies orders to ensure materials were available when needed for the production team and sales team.
- Maintained an accurate database of all signed contracts and related documents.
- Drafted, reviewed, and negotiated contracts in accordance with applicable laws and regulations.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Account Specialist
Tangoe
Indianapolis
09.2015 - 10.2019
- Listened to customer needs to identify and recommend best products and services.
- Provided technical support and troubleshooting services to end-users
- Identified root cause of technical issues and developed solutions.
- Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records.
- Ordered mobile devices for customers, assisted with setup and troubleshooting
Collector / Processing Support
Navient
Muncie, Indiana
05.2008 - 09.2015
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
- Recorded information about customers' financial status and collections status efforts.
- Utilized various communication channels to contact debtors and negotiate settlements.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Arranged for debt repayment and established repayment schedules
- Managed daily operations in collections department to ensure timely debt recovery.
Education
Associate of Science - Business Administration
Harrison College
Muncie, Indiana08-2007
Skills
- Verbal and written communication
- Change orders
- Telephone etiquette
- Administration and Reporting
- Project Support
- Procurement
- Payment Processing
- Contract management
- Account administration
- Document management
- Skip tracing research
- Order-Entry
- Decision Making
Timeline
Contract Administrator
Group 1001
07.2023 - Current
Sales and Settlement Administrator
NVR Inc (Ryan Homes)
10.2019 - 02.2023
Account Specialist
Tangoe
09.2015 - 10.2019
Collector / Processing Support
Navient
05.2008 - 09.2015
Associate of Science - Business Administration
Harrison College