Allan Lorenzo
San Jose,CA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
Work History
Auto Glass Technician
Safelite Auto Glass
01.2022 - 08.2024
- Replaced windshields and windows in vans, trucks and cars.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
- Wrote tickets, updated accounts and closed out work orders.
- Performed recalibration on ADAS Systems
- Provided same level of care and attention to all customers, no matter vehicle value.
- Kept work areas organized, clean and free of hazards.
- Processed returns of glass and moldings.
- Accepted and processed payments for services.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Met or exceeded company-defined quality and production goals.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Documented all service records and customer information to foster accuracy.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
- Visited customer locations to complete assignments.
- Notified customers of calibration statuses and issues.
Cable Installation Technician
Comcast
01.2019 - 12.2021
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Repaired and updated equipment to conform to company-wide standards.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Developed and implemented plans for installation of new networks and cabling systems.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Researched and recommended network and data communications hardware and software.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Installed and serviced various security, fire alarm and closed circuit TV systems for residential.
- Mounted panels for motion detectors, keypads and controls.
Education
High School Diploma -
Willow Glen
San Jose, CA06.2017
Skills
- Quality assurance
- Effective workflow management
- Customer service
- Documentation skills
- Hand and power tools
- Data entry
- Troubleshooting malfunctions
- Mobile site visits
- Damage assessment
- Machinery calibration
- Written/Verbal communication
- Safety Equipment
- Mechanical Knowledge
- Document preparation
- Computer-assisted diagnostics
- AV equipment management
- Hardware installation
- Remote support
- Helpdesk services
- Network maintenance
Timeline
Auto Glass Technician
Safelite Auto Glass
01.2022 - 08.2024
Cable Installation Technician
Comcast
01.2019 - 12.2021
High School Diploma -
Willow Glen
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