Dennis G. Doran
IT Support Technician
PITTSBURGH,PA
Summary
I have 15 years’ experience supporting a large hospital campus and 3 years supporting a large state agency. I have provided desktop support for doctors, nurses, students, managers, executives, engineers, truck drivers, vendors and patients in a fast-paced environment. I have worked on projects from setting up one laptop, to rolling out new PC’s for an entire four county state District, to assisting with the opening of a new hospital.
I currently work for The Pennsylvania Office of Administration supporting second and third level IT issues at the PennDOT District 12 Office along with the counties of Fayette, Greene, Washington, and Westmoreland in Western Pa. My work is 75/25 office/field.
Overview
1
1
Certification
1
1
year of post-secondary education
20
20
years of professional experience
Work History
IT Technician
Pennsylvania Office of
09.2018 - Current
- Administration.
- Technical support for PennDOT District 12 office in Uniontown covering Fayette, Greene, Washington, and Westmoreland counties in western Pennsylvania.
- Install, support, and uninstall of Construction Field Site offices, throughout the district including installation of secure VPN router.
- Field support for County offices, Driver’s License Centers and Stockpiles.
- Team member on a full district PC refresh.
- Team member on a district iPhone refresh.
- Responsible for addressing and updating Remedy tickets and asset tracking.
- Coordination of IT surplus shipments.
- In person and remote IT support for executives, engineers, interns, CDL drivers and clerks.
- Updating inventory in the Remedy system.
- Achieved the ITIL V 4 Foundations certification.
Co-Owner, Manager and Business Consultant
The Digital Dragon Vape Shop LLC
Swissvale, PA
03.2016 - 08.2018
- Daylight/Afternoon Shifts – 11am – 8pm.
- Started up the business in a space that had been empty for seven years.
- Managed all aspects of business including formation of LLC, registering with the state and construction of space.
- In charge of ordering all equipment, initial inventory, POS setup and training.
- Setup computer, video surveillance and security systems.
PC Support Consultant Senior
UPMC St. Margaret Hospital
Pittsburgh, PA
09.2001 - 03.2016
- Daylight/Afternoon/Midnight Shifts – 9am to 5:30pm/1pm to 10pm/10pm to 8am.
- Provided in person and remote IT support for users in a hospital setting.
- Project Lead for medication server and mobile workstation setup and maintenance.
- Back-end support of servers and networking including imaging, configuring, and deploying new workstations and wireless clients.
- Primary support lead for Polycom video distance learning at our school of nursing.
- Supported all aspects of Electronic Health Records Administration.
- Setup and support of PACS, multi-monitor Radiology reading workstations.
- Supported and used Active Directory, VMware, SMS, SCCM 2012, Microsoft Office 2010, Microsoft Office 365, Citrix, Cerner Electronic Health Records, Heat, Medipac, Bed Tracking, Service Center call tracking and EPIC.
- Assisted in the preparation and support for the implementation of a system-wide electronic health record system, including installation of workstations in all patient rooms and technical support during E-Record go live.
- Responsible for system downtime support and recovery.
- Assisted with technical setup for the opening of UPMC East.
- Install, configure, and administrate Microsoft Windows 2000, XP Home, XP Professional, XP Embedded, Windows 7, Windows 8, Windows 10, Windows Server 2008, Mac OSX, Web OS and Android operating systems.
Education
Network Engineering and Technical Administration MCSE program. 350 hours hands on training, 350 hours instructor led training. Achieved Windows NT 4.0 MCSE, MCP+I and MCP with TCP/IP 4.0 and Internet Information Server 4.0. Design and implement computer networks using the TCP/IP Protocol Suite and all associated utilities and services (DHCP, WINS, DNS). Design and troubleshoot websites using IIS 4.0 and Front Page -
Computer Learning Centers Inc
06.1999 - 12.1999
MCSE NT 4.0 Studies - MSCE NT 4.0
Computer Learning Centers Inc
Wilkins Township Pa 12.1998 - 08.1999
Skills
Help Desk Operations
Mobile Device Deployment
Desktop Technical Support
Inventory control systems
Wireless Networking
Software deployment management
AV installation
Application installations
Email account set up
Change management
Computer imaging
Desktop and laptop installations
Help desk support
Network component installations
Virus and malware prevention
Security best practices
Certification
ITIL V4 Foundations
Timeline
IT Technician
Pennsylvania Office of
09.2018 - Current
Co-Owner, Manager and Business Consultant
The Digital Dragon Vape Shop LLC
03.2016 - 08.2018
PC Support Consultant Senior
UPMC St. Margaret Hospital
09.2001 - 03.2016
Network Engineering and Technical Administration MCSE program. 350 hours hands on training, 350 hours instructor led training. Achieved Windows NT 4.0 MCSE, MCP+I and MCP with TCP/IP 4.0 and Internet Information Server 4.0. Design and implement computer networks using the TCP/IP Protocol Suite and all associated utilities and services (DHCP, WINS, DNS). Design and troubleshoot websites using IIS 4.0 and Front Page -
Computer Learning Centers Inc
06.1999 - 12.1999
MCSE NT 4.0 Studies - MSCE NT 4.0
Computer Learning Centers Inc
12.1998 - 08.1999