Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reed Hoover

Houston,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Warehouse Associate

Blend Supply
06.2023 - 05.2024
  • Document information into company's database including retrieval process of warehouse transactions
  • Handle Pallet jacks on daily basis
  • Help load and unload trucks that come throughout facility
  • Respond to customer inquiries, resolve issues, process orders, provide product information, and maintain records
  • Consistently working with heavy workloads weighing as much as 50 pounds.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.

Customer Service/Cashier

IKEA
02.2022 - 06.2023
  • Display Excellent written and verbal communication skills
  • Investigate complex cases, taking payments, liaising with IKEA Service providers and assessing quality and warranty issues
  • Building trusting relationships with customers
  • Cash handling, ringing up sales, bagging items
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 95%.

Seasonal Fulfillment Expert

Target
10.2020 - 04.2021
  • Pick items for guests order accurately and quickly
  • Meeting pick productivity expectations, INF goals, and OPU/DU timelines
  • Locate Ship to Store orders and scan into upon arrival
  • Maintain positive attitude as well as greeting guests
  • Learn new technology and equipment
  • Follow safety guidelines, operating procedures, product freshness and quality standards
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.

Data Entry Clerk

Iom components
05.2018 - 07.2019
  • Entering new information into companies database, and preparing source files for computer use
  • Taking customer inquiries, including phone calls and emails
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Used computer software to store and retrieve data.
  • As well as working in warehouse

Education

Some College (No Degree) - Criminal Justice

Lone Star College
Cypress, Tx

Skills

  • Shipping and receiving
  • Pallet jacking
  • Customer Service
  • Excellent Communication
  • Punctual and Reliable
  • Problem-Solving
  • Customer Assistance
  • Money Handling
  • Conflict Resolution

Timeline

Warehouse Associate

Blend Supply
06.2023 - 05.2024

Customer Service/Cashier

IKEA
02.2022 - 06.2023

Seasonal Fulfillment Expert

Target
10.2020 - 04.2021

Data Entry Clerk

Iom components
05.2018 - 07.2019

Some College (No Degree) - Criminal Justice

Lone Star College

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Reed Hoover