TA’VYON HARRIS
Ferrum,VA
Summary
Experienced Assistant Team Lead with a proven track record of managing, directing, and motivating team members to achieve optimal performance levels. Strong skills in coordination, delegation, and conflict resolution, coupled with the ability to work under pressure and make informed decisions. Notable achievements include driving team productivity and improving processes while fostering positive work environments. Core competencies include team leadership, performance monitoring, and problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Team Lead/Packer
Stik-Pak Solutions
02.2024 - Current
- Performed regular quality checks on products or services produced by the team to ensure accuracy of output according to predetermined standards.
- Provided guidance and mentorship to junior staff members as required.
- Worked closely with management in order develop goals for the team which aligned with overall organizational objectives.
- Offered training and support to keep team members motivated and working toward objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated team members through recognition programs and performance-based incentives.
- Monitored team members to ensure they followed safety protocols and procedures.
- Assisted in training new employees on company policies and procedures.
- Coordinated with other departments to ensure smooth workflow between teams.
- Organized daily tasks for team members and provided feedback on their performance.
- Developed strategies to improve team productivity, efficiency, and customer service standards.
- Conducted weekly meetings with the team to discuss progress of projects, any issues that may have arisen, and brainstorm solutions as needed.
Shift Manager
Jersey Mike's Subs
Chesterfield, VA
09.2014 - 01.2024
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Demonstrated composure during busy times and unforeseen circumstances, fostering a positive culture for the shift team to emulate.
- Checked the building to confirm maintenance and cleaning met code and regulations.
- Developed innovative strategies to increase customer acquisition, expand market share, and promote active participation for driving business growth.
- Contributed to the development of a welcoming atmosphere where crew members felt comfortable sharing their grievances.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided training for backup associates, ensuring seamless management of storefront operations.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
Athletic Training Operations Manager
Ferrum College Athletics
Ferrum, VA
08.2021 - 04.2022
- Delivered emergency care, first aid, and initial evaluations for any field-related injuries, practice mishaps, or exercise accidents.
- Devised and executed prevention initiatives to mitigate accidents
- Developed individualized healing strategies comprising of specific therapies for patients
- Cooperated with medical professionals to ensure patient support aligned with training goals
- Coordinated care with team doctors, athletes, families and coaches.
- Designed tailored exercise routines and rehab schedules for injury rehabilitation, muscle reinforcement along with injury prevention
- Demonstrated correct stretches to athletes which helped in preventing minor injuries during sports activities
Parts Specialist
O'Reilly Auto Parts
Chesterfield, Virginia
06.2019 - 01.2021
- Provided valuable insights to customers regarding early product failure trends and recommended appropriate part alternatives
- Maintained billing records by tracking parts use and charged items assigned to customers' accounts.
- Conducted inspections on parts, identifying and replacing any defective components
- Expanded vendor connections to obtain unavailable parts from non-traditional sources
- Coordinated efficient allocation of parts for technicians ensuring prompt resolution of customer repairs.
- Efficiently organized incoming merchandise from new shipments by accurately stocking storage areas according to a well-structured bin system, minimizing inventory errors.
- Ensured timely restocking of products to keep the sales floor ready for customer needs.
- Provided prompt and courteous customer service through in-store and telephone interactions
- Maintained up-to-date awareness of manufacturers' products and inventory to provide knowledgeable assistance
- Ensured checkout areas were constantly stocked with attention-grabbing merchandise, resulting in increased per-customer revenue
Crew Member
Burger King
Chesterfield, VA
04.2011 - 03.2013
- Consistently met and exceeded quality expectations while providing outstanding customer service
- Demonstrated ability to provide informed responses and advice based on familiarity with products
- Worked closely with team to successfully complete all assigned tasks
- Implemented food safety protocols during meal preparation process.
- Collaborated effectively with colleagues and welcomed feedback from superiors
- Aided in creating an enjoyable atmosphere for guests to relish their meals
- Prepared food orders for customers with attention to customizations and portion sizes
- Adhered to strict cleanliness standards while handling food
Education
Bachelor of Science - Health and Human Performance
Ferrum College
Ferrum, VA04.2022
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA06.2014
Skills
- Google Drive
- Salesforce
- Employee Development
- Epic Systems
- Motivational Techniques
- Project Management
- Team Supervision
- Quality Improvement
- Mentoring
- Team motivation
- Leadership
- People Management
- Flexible Schedule
- Teamwork and Collaboration
- Overseeing Daily Activities
- Problem-Solving
Certification
First Aid/CPR Certified, 04/30/22
Academics Dean's List award '22
Organizations
- NSLS- The National Society of Leadership and Success, Inducted Fall 2021
- National Residence Hall Honorary (NRHH)
- Delta Chi Fraternity
- Help Save the Next Girl
- Algernon Sydney Sullivan Award Winner at Ferrum College
References
- Lauren Messer, Head Athletic Trainer at Ferrum College, (360) 271-3035
- J.D. Shaw, Assistant Head Coach at Ferrum College, (434) 251-8029
- Allex Kelleher, Franchise owner of Jersey Mike's Sub, (804) 387-9548
Accomplishments
Algernon Sydney Award- Ferrum College
A highly prestigious award granted to a student that exemplifies the motto of the school "Not self, but others."
National Society of Leadership and Success
Affiliations
- Exercising such as weight lifting, running, and playing lacrosse.
Timeline
Assistant Team Lead/Packer
Stik-Pak Solutions
02.2024 - Current
Athletic Training Operations Manager
Ferrum College Athletics
08.2021 - 04.2022
Parts Specialist
O'Reilly Auto Parts
06.2019 - 01.2021
Shift Manager
Jersey Mike's Subs
09.2014 - 01.2024
Crew Member
Burger King
04.2011 - 03.2013
First Aid/CPR Certified, 04/30/22
Academics Dean's List award '22
Bachelor of Science - Health and Human Performance
Ferrum College
High School Diploma -
Lloyd C. Bird High School
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