Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
FELICIANO ESPINOZA
Dallas,TX
Summary
Overview
12
years of professional experience
Work History
FedEx
Package Handler
11.2025 - Current
Job overview
- Followed safety regulations to maintain safe work environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Wingstop
Shift Leader
07.2024 - 04.2025
Job overview
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
MAA
Resident Relations Specialist
09.2023 - 07.2024
Job overview
- Multitasking between various programs to complete daily duties
- Facilitating communication between multiple parties
- Reviewing documents with residents and ensuring accuracy
- Assisted new residents during move-in process, ensuring smooth transitions and building long-lasting relationships from the start.
- Collaborated with property management to resolve maintenance requests efficiently, ensuring minimal disruption for residents.
- Served as a knowledgeable resource for residents, providing guidance on local amenities and services to enhance their overall living experience.
Starbucks
Kiosk Manager
01.2023 - 08.2023
Job overview
- Completed monthly inventory to avoid overages
- Assist guests with their food and beverage orders
- Hiring, training, and developing new team members
- Always Leading by example and providing a warm and welcoming environment for guests and team members alike.
- Continuously monitored competitor activity in order to adapt strategies that maintained the competitive edge in our niche market.
- Facilitated effective communication among team members, encouraging collaboration towards shared goals.
Planet Fitness
General Manager
11.2021 - 12.2022
Job overview
- Tasked with a challenge to turn around a struggling location that was on the verge of closing
- Hire, Train, Develop and Manage a team that excels at giving members an exceptional experience by promoting unrivaled cleanliness, customer service, and atmosphere
- Established myself as a top performer and leader by showcasing my ability to apply solid leadership skills, deep knowledge of the business model, and commitment to customer experience
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Planet Fitness
Regional Manager
11.2020 - 11.2021
Job overview
- Asked to step into a Regional Position for a one-year duration to lead a portfolio of locations across DFW
- Lead the General Manager and Assistant Manager of each location in planning as well as implementing strategies to attract and keep customers based on the company's core values
- Created and utilized performance trackers to be in line with company metric expectations
- Oversaw, supervised, and motivated managers to perform to their best abilities in each location
- Identified hiring and training needs by ensuring that the General Manager and Assistant General Manager as well as all staff met and exceeded company standards
- Ensured all locations followed the prescribed marketing and pricing promotions
- Held employees accountable for meeting company standards, audited daily paperwork, resolved day to day customer issues and followed through with necessary coaching and performance management.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Planet Fitness
General Manager
08.2014 - 11.2020
Job overview
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
West Campus Technical CenterFayetteville, AR
High School Diploma
10-2011
University Overview
Skills
- Sales experience
- Cross-cultural communication
- Teamwork and collaboration
- Efficient multi-tasker
- Problem-solving
- Team leadership
- Customer relations
- Task delegation
- Relationship building
- Team training and development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Package Handler
FedEx
11.2025 - Current
Shift Leader
Wingstop
07.2024 - 04.2025
Resident Relations Specialist
MAA
09.2023 - 07.2024
Kiosk Manager
Starbucks
01.2023 - 08.2023
General Manager
Planet Fitness
11.2021 - 12.2022
Regional Manager
Planet Fitness
11.2020 - 11.2021
General Manager
Planet Fitness
08.2014 - 11.2020
West Campus Technical Center
High School Diploma