Moilyn Grandal
Office Ettiqutte
Hialeah,Florida
Summary
Seasoned Assistant Coordinator with over 3 years in Research. Proficient at managing records, using word and powerpoint and analyzing data. Top-notch communication and planning abilities.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Assistant Coordinator
BioResearch Institute
Pembroke Pines, Florida
03.2020 - 03.2021
- Recorded project expenses and submitted weekly reports to management.
- Worked with supervisor to assess needs and determine best courses of action.
- Maintained master schedule and set up appointments.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained employee records.
Customer Service Associate
Steps New York
Miami, Florida
01.2020 - 02.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Boosted sales revenue by skillfully promoting diverse service options.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Science - Nursing
Keiser University
Fort Lauderdale, FL 06.2020 - 06.2023
Skills
Document management
Scheduling and calendar management
File and data retrieval systems
Time-management abilities
Excellent phone demeanor
Schedule Coordination
Timeline
Associate of Science - Nursing
Keiser University
06.2020 - 06.2023
Assistant Coordinator
BioResearch Institute
03.2020 - 03.2021
Customer Service Associate
Steps New York
01.2020 - 02.2020