BUDDHI MAHARJAN
Customer Engineer
Silver Spring,MD
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
5
5
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Customer Engineer
NCR Corporations
, Maryland
11.2021 - Current
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered incoming support inquiries via chat, phone and email.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Explained complex technology-related issues in understandable terms to customers.
AM Server
Dupont Circle Hotel
Washington, DC
10.2018 - 10.2021
- Regularly collaborated with private parties (15-50 guests), managing all aspects of their food and beverage service
- Delegated responsibilities to servers and worked with the kitchen to deliver courses on time
- Ensure quantity, quality, and accuracy of order and service.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
AM Server
Rosewood Hotel
Washington, DC
04.2017 - 10.2018
- Serve 40 -50 guests per shift by taking orders, answering questions about menu items and ingredients, making a recommendation upon request by guest, and running food to tables
- Maintain quick service and turnaround times, especially during peak hours
- Coordinate with other staff to clean tables, refill drinks, or fulfill requests to improve efficiency
- Liaise with kitchen staff to request substitutions, custom orders, or to confirm types of ingredients in certain menu items
- Check IDs for guests ordering alcohol before sending orders to bar
- Have maintained complete compliance with Iowa state regulations for serving alcohol and verifying age
- Received the Employee of the Month award in July 2017 to fulfilling the responsibility, team player.
Education
Cyber Defender Vocational School Certificate -
NEW HORIZONS COMPUTER LEARNING CENTERS
McLean, VABachelor of Science - Computer And Information Sciences
Strayer University
Washington, DC 12.2021 - 12.2021
Skills
Network configuration
Technology planning
User training
Helpdesk administration
Security protocol understanding
Data uploads and downloads
Documentation and reporting
Technical Support
Equipment installation
Component installation
Network support
Failure resolution
Mobile device management
Multitasking Abilities
Excellent Communication
Flexible and Adaptable
Certification
CompTIA Security +
Accomplishments
- Documented and resolved faults with networking and hardware component which led to Customer Satisfaction.
Break & Fix, and Cooking
The main reason, I got into Information Technology is all about desire to learn and break and fix network component and hardware device. I always want to fix my laptop/pc since I had my first laptop back to high school. Before I get any technical advise or help to fix laptop or any electronic device. Ilike to research the resolution for problems by consulting with friends and Family. Also watch available resources in internet. After, I started Bachelor's Degree, I am start fixing network and hardware component at my house , friends and family by using online based videos or instruction.
If anyone need help with routing, network securing , fix and replace part on laptop /pc , and software problem in mobile device/pc, I am the first person in our family and friends circle as well as my previous workplace.
My background started with server job. I spend almost 7 plus years working as server in restaurant. That inspire me to learn new recipe and try myself to cook and serve. Every week, I cook something new for my family by watching video on youtube or other web based sources. Ilike to cook healthy and delicious meal without compromising the test and presentation. I believed the first impression of food is presentation that make huge difference on eater by mentally or psychically.
Timeline
Bachelor of Science - Computer And Information Sciences
Strayer University
12.2021 - 12.2021
Customer Engineer
NCR Corporations
11.2021 - Current
AM Server
Dupont Circle Hotel
10.2018 - 10.2021
AM Server
Rosewood Hotel
04.2017 - 10.2018
Cyber Defender Vocational School Certificate -
NEW HORIZONS COMPUTER LEARNING CENTERS