Charles Mengich
Bloomfield,NJ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Customer Engineer
Computacenter
05.2021 - Current
- Diagnosed and resolved technical issues for clients, enhancing system performance and customer satisfaction.
- Collaborated with cross-functional teams to implement IT solutions tailored to client requirements.
- Provided technical support and training to end-users, improving overall software utilization and efficiency.
- Provided ongoing training for end-users, enhancing their knowledge of systems and increasing productivity.
- Resolved customer technical issues through remote diagnostics and troubleshooting.
- Enhanced team collaboration by sharing best practices during weekly meetings, promoting a culture of continuous improvement within the department.
- Answered incoming support inquiries via chat, phone and email.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Utilized strong interpersonal skills to build lasting relationships with customers, fostering loyalty and repeat business opportunities.
- Served as a liaison between clients and internal teams for escalated issues, facilitating satisfactory resolutions for all parties involved.
- Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
Fulfillment Associate
Amazon
03.2020 - Current
- Coordinated inventory management processes to optimize stock levels and reduce shortages.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept work areas neat, clean and free from debris.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Followed orders precisely for correct items, sizes and quantities.
- Picked and packed order items.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Education
Associate of Science - Information Technology
Colorado State University
CSU Global06-2026
Associate in Electronics Engineering Technology - Aviation Electronics
Pittsburgh Institute of Aeronautics
PA06-2009
Skills
- Technical support
- Troubleshooting hardware
- Network configuration
- System diagnostics
- End-user training
- Software installation
- Device configuration
- Operating systems
- Network support
- IT documentation
- Inventory management
- Remote support
Timeline
Customer Engineer
Computacenter
05.2021 - Current
Fulfillment Associate
Amazon
03.2020 - Current
Associate of Science - Information Technology
Colorado State University
Associate in Electronics Engineering Technology - Aviation Electronics
Pittsburgh Institute of Aeronautics