KEAGAN MCLAUGHLIN
LANSING
Summary
- Serviced inkjet printers and medical equipment nationwide, enhancing operational efficiency and ensuring minimal downtime for clients.
- Diagnosed technical issues using systematic troubleshooting methods, leading to rapid resolutions and improved customer satisfaction.
- Partnered with cross-functional teams to streamline service processes, resulting in noticeable gains in response times and service delivery.
- Maintained comprehensive service records and documentation, ensuring compliance with industry standards and facilitating seamless follow-ups.
- Provided exceptional customer support, fostering trust and long-term relationships while addressing client concerns effectively.
- Executed preventive maintenance on ATMs, ensuring compliance with safety standards and prolonging equipment lifespan.
- Analyzed system performance data to identify trends, leading to targeted improvements and noticeable gains in service response times.
- Collaborated with cross-functional teams to streamline service processes, fostering improved communication and shared accountability.
Overview
14
14
years of professional experience
Work History
Customer Engineer
NCR Atleos
Chicago
01.2026 - Current
- Installed and configured hardware and software for customer systems.
- Provided technical support to customers via phone and on-site visits.
- Diagnosed issues in complex systems and developed effective solutions.
- Conducted system upgrades to improve performance and security features.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Resolved customer inquiries regarding system issues in a timely manner.
Technical Service Representative
Noritsu America Corporation
Buena Park
04.2019 - 11.2025
- I work around the country servicing inkjet printers and medical equipment for Optos, Dentsply Sirona, and Haag Streit.
- Serviced inkjet printers and medical equipment nationwide, enhancing operational efficiency and ensuring minimal downtime for clients.
- Diagnosed technical issues using systematic troubleshooting methods, leading to rapid resolutions and improved customer satisfaction.
- Partnered with cross-functional teams to streamline service processes, resulting in noticeable gains in response times and service delivery.
- Maintained comprehensive service records and documentation, ensuring compliance with industry standards and facilitating seamless follow-ups.
- Provided exceptional customer support, fostering trust and long-term relationships while addressing client concerns effectively.
Field Service Engineer I
Nautilus Hyosung America
Chicago
07.2012 - 04.2018
- Serviced inkjet printers and medical equipment nationwide, ensuring minimal downtime and enhancing operational efficiency for diverse clients.
- Diagnosed and resolved technical issues for ATM systems, enhancing operational efficiency and reducing downtime for clients.
- Executed preventive maintenance on ATMs, ensuring compliance with safety standards and prolonging equipment lifespan.
- Analyzed system performance data to identify trends, leading to targeted improvements and noticeable gains in service response times.
- Collaborated with cross-functional teams to streamline service processes, fostering improved communication and shared accountability.
- Diagnosed and resolved ATM technical issues, enhancing operational efficiency and minimizing client downtime.
- Implemented a proactive maintenance schedule for ATMs, ensuring compliance with safety standards and extending equipment lifespan.
Education
ASSOCIATES - ELECTRONIC AND COMPUTER TECHNOLOGY
Devry University
Tinley Park, ILSkills
- Microsoft Word
- Troubleshooting
- Electrical
- Field Service
- Communication
- Maintenance
- Medical Equipment
- Printer Service
- Technical Support
- Hardware installation
- Technical troubleshooting
- System upgrades
- Equipment maintenance
- Customer support
- Service documentation
- Time management
- Problem solving
- Attention to detail
- Relationship building
- Effective communication
- Mobile device management
- Operating systems
- Software installation
- Hardware maintenance
- Wireless networking
- Device configuration
- Quality standards
Timeline
Customer Engineer
NCR Atleos
01.2026 - Current
Technical Service Representative
Noritsu America Corporation
04.2019 - 11.2025
Field Service Engineer I
Nautilus Hyosung America
07.2012 - 04.2018
ASSOCIATES - ELECTRONIC AND COMPUTER TECHNOLOGY
Devry University