Lionel A. Abraham II
Farmers Branch,TX
Summary
Innovative technician possessing a degree in Electronic Engineering accompanied by several years of experience across diverse industries. Skilled in testing, troubleshooting, and very tech savvy. A respected role model leveraging communication skills to impart training and knowledge to junior colleagues enhancing their skills and supporting organizational goals. Goal driven performer focused on quality and strict adherence to all safety rules and regulations. An effective professional who consistently analyzes workflow and processes to eliminate waste and improve productivity.
Overview
11
11
years of professional experience
Work History
Customer Engineer
Applied Materials
05.2022 - Current
- Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
- Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.
- Managed on-site installation of new equipment, leading to improved efficiency and reduced downtime.
- Collaborated with sales team to identify customer needs and provide appropriate solutions, resulting in increased revenue Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before critical issues.
- Explained complex technology-related issues in understandable terms to customers.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Maintenance Technician
FedEx
10.2016 - 05.2022
- Performed preventative maintenance work on motors, gearbox, chains, PLC's, Conveyor belts, Light bulbs and ballasts, troubleshooting preventative maintenance and repair
- Respond promptly to sort calls and work tickets to diagnoses any failure and makes required repairs
- Complete special projects such as fabricating items for conveyor improvements or safety improvements as well as electrical projects such as adding power drops, outlet sockets, and wiring PLC panels as well
- Software skills, including use of Microsoft Office software and web-based applications and the ability to follow detailed instructions to complete routine procedures
- Time management, organizational and multi-tasking skills have improved working in a fast pace environment handle various jobs well under pressure.
Bins Process Trainer Outbound Associate
Grainger
12.2014 - 10.2016
- Provide leadership and direction for daily department operations ensuring all work is completed on schedule
- Perform tasks associated with the receipt, storage, and shipment of product while achieving productivity, quality, and safety goals
- Analyze existing processes and work flow to eliminate inefficiencies and improve productivity
- Effectively utilize equipment and technologies to complete transactions
- Through effective supervision ensured the work flow process flowed smoothly intervening to take preventative action and resolve issues
- Key Accomplishments: Exceeded productivity goal achieving 118% over assigned goal
- Employee of the Quarter
- Motivate team through training, coaching, and helping complete tasks and goals.
Line Technician
Fruit of the Earth
04.2014 - 10.2014
- Maintained machinery in working order and noted exceptions requiring maintenance
- Repaired problems with the machine line process such as electrical wiring, changing out the fuses, adjusting the sensitivity of the sensors, and checking voltage
- Changed out single and three phase motors, hydraulic, and pneumatic systems
- Performed testing on limited switches, and photoelectric sensors.
Warehouse Technician
Gryphon Technologies LC
12.2012 - 05.2014
- Performed troubleshooting and preventive maintenance on chemical biological radiation (CBR) personal equipment
- Tested assembled, and packed protective masks
- Disassembled CBR kits and sorted equipment into bins applying labels as directed also accepted extra roles making report through Excel and Access finding discrepancies and troubleshooting problem such as finding wrong part number or wrong amount of items in a customer order
- Key Accomplishments: Underwent and passed a background check obtaining a Security Clearance, Secret classification from the Department of Defense
- Employee of the Quarter for October, November, December
- Learned Multiple process to make myself a valuable asset in the team.
Education
Bachelor Of Applied Science - Cybersecurity
University of Phoenix
Tempe, AZ10.2024
Associates Degree in Applied Science - Electronics Engineering
ITT Tech
Arlington, TX12.2012
Electronics Engineering -
McMurry University
Abilene, TXDepartment of Defense
Skills
- Circuit Troubleshooting
- Programmable Logic Controllers (PLC) such as Allen-Bradley
- Java/Python
- Microsoft Applications: Office 365, Word, Excel, PowerPoint, Outlook
- Mechanical maintenance
- Electrical maintenance
- Escalation management
- Root Cause Analysis
- Technical Support
- Problem-solving aptitude
Areas Of Strength And Expertise
- Leadership
- Problem Solving
- Adapt Learner
- Microsoft Office
- Electronic Engineering
- Presentation & Training
- Professional Communications
- Safety Compliance
- Troubleshooting
- Customer Satisfaction
- Documentation
- Process Improvement
Volunteer Experience
Challenge Aire, Helped the special needs children enjoy games and get them ready for a plane ride over the DFW area.
Timeline
Customer Engineer
Applied Materials
05.2022 - Current
Maintenance Technician
FedEx
10.2016 - 05.2022
Bins Process Trainer Outbound Associate
Grainger
12.2014 - 10.2016
Line Technician
Fruit of the Earth
04.2014 - 10.2014
Warehouse Technician
Gryphon Technologies LC
12.2012 - 05.2014
Bachelor Of Applied Science - Cybersecurity
University of Phoenix
Associates Degree in Applied Science - Electronics Engineering
ITT Tech
Electronics Engineering -
McMurry University
Department of Defense