Mark Andraws
Haslet
Summary
Experienced with technical support and troubleshooting in customer engineering. Utilizes effective problem-solving skills to enhance user satisfaction and operational efficiency. Knowledge of customer interaction and technical issue resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Engineer
NCR Atleos
11.2023 - Current
- Installing new ATMs or replacing existing ones
- Performing software loading and updates
- Conducting regular maintenance to ensure optimal performance
- Repairs and Troubleshooting:
- Diagnosing and resolving hardware and software issues
- Escalating complex problems as needed
- Communication and Documentation:
- Coordinating service calls with customers
- Reporting service data accurately
- Maintaining effective communication with team members
- Preventative Maintenance:
- Inspecting ATMs for potential issues
- Planning and maintaining spare parts levels
- Cleaning equipment as specified in service agreements
Hardware Technician
eReplacements
06.2022 - 11.2023
- Maintain and fix all types of switches such as Cisco, HP, Aruba
- Maintain and fix mac devices laptops and iMac
- Troubleshooting Windows 10 issues
- Troubleshooting network issues
Order Picker
Walmart
04.2021 - 06.2022
- Acknowledge and greet customers with a smile
- Answer customer questions
- Help customers find the products they are looking for
- Assist fellow associates as needed throughout the store
- Keep your area stocked, clean, and safe
Warehouse Team Member
GameStop
07.2018 - 04.2021
- Diagnose and repair video game systems and personal electronic devices which require several types of fixes at different levels using refurbishing and mechanical equipment
- Ensure daily, weekly, monthly departmental production/accuracy/efficiency goals are accomplished
- Ensure each system or device meets departmental regulations and quality standards and is ready for inspection in compliance with QA standards and guidelines
- Communicate all issues to management that could result in process delays, safety issues, or otherwise cause a loss to the company or its associates
- Consistent with the general nature of this role, work collaboratively with others throughout the Refurbishment Operations Center to achieve or exceed department objectives
- Follow all known safety procedures and utilize good operational, loss prevention, and safety judgment always
Cashier
Southwest News
02.2018 - 07.2018
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing, and totaling customers’ purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
Education
Information Technology - Cloud Computing
Tarrant Community College
12.2023
Cloud Computing -
WGU
03.2025
Skills
- Excel
- Word
- PowerPoint
- Access
- Hardware troubleshooting
- Software updates
- Network maintenance
- Technical documentation
- Team collaboration
- Customer communication
- Problem solving
- Time management
Certification
- Information Technology Support – Tarrant County College
- CompTIA A+
- CompTIA Network+
- Microsoft MS-900
- CompTIA Security+
- Microsoft MD-102
- Microsoft AZ-900
Timeline
Customer Engineer
NCR Atleos
11.2023 - Current
Hardware Technician
eReplacements
06.2022 - 11.2023
Order Picker
Walmart
04.2021 - 06.2022
Warehouse Team Member
GameStop
07.2018 - 04.2021
Cashier
Southwest News
02.2018 - 07.2018
Cloud Computing -
WGU
Information Technology - Cloud Computing
Tarrant Community College
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