Terrill Brown
Conyers,GA
Summary
Verbal and Written Communication, Trouble shooting/problem solving, Data Load/Sale Force Strong, Customer Service Skills, Data Analysis Help Desk, Analytical thinking, Attention to detail, Customer service best practice, Knowledge of computers and other hardware devices, Knowledge of network troubleshooting, Ethernet and IP configuration, Knowledge of software distribution and patch management, Knowledge of ticketing-based support systems, Oral and written communication
Overview
25
25
years of professional experience
Work History
Customer Engineer
NCR Corporations
01.2006 - Current
- CE II
- Trouble Shooting/Problem Solving
- Networking/communications equipment, Cisco, network and systems management/protocols
- Knowledge of MS Outlook, Word, Excel, PowerPoint, SQL, UNIX, FTP (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25) Primary services including hardware maintenance, installation, network management, Project management, Database support, multi-vendor maintenance and software support
- Provide installation, maintenance, and repairs on ATM (second line) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region
- Responsible for managing customer expectations in delivering superior levels of service
- Problem solving, analyzing, and finding solutions within time frame/deadlines
- Microsoft office
- Software Engineering/, Knowledge of Access Management processes and toolsets
- Experience in provisioning and troubleshooting access problems
- Understanding of ACT (Access Certification Tool) and access certifications
- Microsoft office Prefer work experience in a Technical Help Desk and/or Sales Support environment
- Ability to work in a fast paced, deadline oriented, multi-task, team environment in which strong attention to detail is expected.
- Knowledge of MS Outlook, Word, Excel, PowerPoint, SQL, UNIX
- Ability to work on cross-functional teams with other staff and departments
- Strong orientation to customer service
- DataBase Support
Software Engineering/Data Encoder
Wells Fargo & Company
05.2005 - 11.2006
- Maintained daily production logs of activities and completed work.
- Prepared source data for computer entry by compiling and sorting information.
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Verified new system changes and upgrades by inputting new data and pulling extract reports for validation.
- Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills including use of macros, pivots, VLOOKUP’s, if/and statements, etc.
- Evaluating risks during reporting, validation, and processing
- Reconciling various types of data sets, EG, invoices, validation results while utilizing Microsoft Suite
- Performing analysis of findings and trends using statistical or financial analysis
- Developing customized reports, ad hoc analyses, or data visualizations to make recommendations
- Ability present recommendations for resolving all aspects of delivering key forecasting projections as well as financial reporting to support monthly and quarterly forecasting
- EXCEL, WORD, POWERPOINT, SHAREPOINT, VISIO, Tableau
Sales Representative
Verizon/Wireless Universe
01.2005 - 01.2006
- Consulting with customers to determine their wireless service needs and recommending the appropriate Verizon Wireless products and services
- Meeting and exceeding all performance goals and sales quotas on a consistent basis
- Creating a first-rate customer experience
- Building automation tools for Network Support and Operations.
- Ensuring everything we build is maintainable and ensure the team follows best practices with code versioning, testing, and programming\project methodologies.
- Understanding of front-end and server-side application design to ensure tools are highly available, geographically redundant, reliable, and meet the growth requirements of a burgeoning network.
- Simplifying the complex by designing and implementing solutions and tools that are intuitive to Network Engineers and cater to Verizon Operations.
Engineer/IP Network Consultant
T. Allen Trucking
01.1998 - 01.2003
- Work closely with a team of Software Engineers, Business Analysts and Quality Assurance Analysts to design and implement strategic products based on Microsoft Technology stack
- Design interfaces and communication layers for Service Oriented Architecture (SOA)
- Continually stay up to date with industry changes and bring new concepts to the team
- Manage own time as well as others against project plans and release schedules.
Education
Bachelor of Science - Computer Science, Computer Technology
Coker College
Hartsville, SCAssociate of Science - Computer Engineering
Denmark Technical College
Denmark, SCSkills
- C, Visual Basic, Cobol, Excel, Power Point Presentation
- Microsoft Office 365
- ERP & Supply Chain Software (Oracle)
- Database Management
- Service Coordination
- Verbal and Written Communication
- Data Analysis
- Customer Service
- Strategic Planning
- Training and development
Timeline
Customer Engineer
NCR Corporations
01.2006 - Current
Software Engineering/Data Encoder
Wells Fargo & Company
05.2005 - 11.2006
Sales Representative
Verizon/Wireless Universe
01.2005 - 01.2006
Engineer/IP Network Consultant
T. Allen Trucking
01.1998 - 01.2003
Bachelor of Science - Computer Science, Computer Technology
Coker College
Associate of Science - Computer Engineering
Denmark Technical College