Ealexia Turner
Duluth,GA
Summary
Results-driven professional with a strong focus on customer service and market analysis. Successfully maintained high productivity while managing multiple priorities in fast-paced environments, enhancing customer loyalty through clear-effective communication and problem-solving.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Realtor- Part Time
Keller Williams
South Forsyth, Ga
10.2024 - Current
- Schedule appointments, property tours, vendor visits, and client meetings to maximize efficiency
- Relationship/Result focused: Maintain relationships through clear and effective follow-ups.
- Ensure transactions are complied with real estate laws, fair housing regulations, and company policies
- Manage transaction timelines, maintain organized records, and ensure timely completion of tasks
- Track commissions, transaction expenses, invoices, and financial records
Operational Manager
Scrumdiddlyumptious Bar
Lawrenceville, Ga
11.2022 - Current
- Managed multiple priorities in a fast-paced environment while maintaining exceptional customer service.
- Managed vendor relationships, negotiated contracts, and monitored service quality
- Oversaw budgeting, bookkeeping, payroll, and financial reporting
- Analyzed financial reports and implemented strategies to increase revenue and reduce expenses
- Ensured compliance with company policies, safety regulations, and industry standards
- Led team meetings, delegated responsibilities, and monitored employee performance
TaskUs- Promotion
Authentication Team/Revue Support
Remote
03.2021 - 12.2023
- Prioritized daily tasks and managed multiple responsibilities in a fast-paced environment
- Facilitated team meetings, communicated updates, and addressed operational challenges
- Investigated and resolved complex customer and account-related issues
- Trained, coached, and mentored new team members on policies and best practice
- Provide exceptional customer service through effective communication and problem resolution
Customer Connected Care - Account Services
Taskus
Remote
03.2021 - 12.2022
- Strengthened customer retention through relationship-focused problem solving and effective conflict resolution
- Foster positive relationships and high customer satisfaction
- Assign and quickly resolved (close out) 300+ cases a week, minimum of 60 daily
- Support the Troubleshooting and Help and How to cue
- Reported and documented system bugs, supporting timely resolution and system improvements
Sales Representative
Global Industrial
Buford, Georgia
04.2019 - 08.2020
- Facilitated order entry and quotation processing to optimize sales transactions.
- Built and maintained strong client relationships through consistent, trust-based communication and follow-up
- Exceed performance targets, ensuring accountability, motivation, and productivity
- Achieved monthly sales goal of $235,000, totaling 2.82 million annually.
- Assisted clients through various communication channels to finalize sales: phone, email, and chat.
Assistant Manager
The Walking Company
Atlanta, GA
04.2017 - 05.2019
- Improve sales performance and operational effectiveness while resolving issues promptly and professionally
- Built strong customer relationships to drive repeat business and long-term loyalty
- Trained and coached staff on product knowledge, customer engagement, and sales techniques
- Day to day guidance and support to junior staff members on daily tasks, projects, and objectives.
- Implemented visual merchandising standards to improve store presentation and attract customers.
- Managed customer service inquiries and complaints efficiently, ensuring timely resolutions.
- Accurate records, sales reports, and inventory tracking
Education
High School Diploma -
Dacula High School
Dacula, GA05-2014
Some College (No Degree) - Physical Therapy, Business Administration and Management
Georgia Gwinnett College
Lawrenceville, GASkills
- Clear & Effective Communication- Written/ Verbal
- Time management- Block Scheduling
- Customer/ Client Service & Resident Relations
- Vendor Negotiation
- Relationship Building - Client Retention
- Conflict Resolution
- Attention To Detail & Documentation
- Team Collaboration
- Policy & Procedure Compliance
- Fast- Paced Multitasking
Certification
Licensed Realtor, Georgia, Active
References
References available upon request.
Timeline
Realtor- Part Time
Keller Williams
10.2024 - Current
Operational Manager
Scrumdiddlyumptious Bar
11.2022 - Current
TaskUs- Promotion
Authentication Team/Revue Support
03.2021 - 12.2023
Customer Connected Care - Account Services
Taskus
03.2021 - 12.2022
Sales Representative
Global Industrial
04.2019 - 08.2020
Assistant Manager
The Walking Company
04.2017 - 05.2019
High School Diploma -
Dacula High School
Some College (No Degree) - Physical Therapy, Business Administration and Management
Georgia Gwinnett College