Eamon Dwyer
DEDHAM,MA
Summary
Dedicated professional with a proven track record of achieving goals independently and collaboratively. Strong interpersonal and multitasking abilities developed in high-pressure, customer-centric settings. Eager to transition into new industries with opportunities for growth and skill enhancement.
Overview
12
12
years of professional experience
Work History
Bar Manager
The Abbey Restaurant
Brookline, MA
09.2016 - Current
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Lead Bartender
Barcelona Wine Bar
Brookline, MA
08.2013 - 08.2016
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Talked easily with patrons to build rapport and earn repeat business.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Resolved discrepancies between payroll records and timekeeping systems.
- Maintained detailed records of all wage calculations and deductions.
Education
Bachelor of Arts - Environmental Science And Biology
Lesley University
Cambridge, MA05-2015
Leadership And Wilderness First Responder Training
NOLS Alaska
Palmer, AK07-2013
Skills
- Inventory management
- Customer service
- Financial analysis
- Employee training
- Menu development
- Team leadership
- Verbal and written communication
- Proficient in Microsoft Office, Excel, and PowerPoint
- Basic coding knowledge (Python)
- Decision-making
- Problem-solving
Affiliations
- Golf
- DIY home improvements
- Reading
- Travel
References
References available upon request.
Timeline
Bar Manager
The Abbey Restaurant
09.2016 - Current
Lead Bartender
Barcelona Wine Bar
08.2013 - 08.2016
Bachelor of Arts - Environmental Science And Biology
Lesley University
Leadership And Wilderness First Responder Training
NOLS Alaska