EAN GOHIL
EAST MEADOW,UNITED STATES
Summary
Customer service representative and supervisor with over 3 years of experience in enhancing customer satisfaction and leading staff training initiatives. Proficient in Microsoft Office, event planning, performance management and with a proven track record of resolving complex issues and driving team success. Excels in fostering a collaborative work environment and is committed to continuous improvement and innovation in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Supervisor
Stew Leonard's
10.2023 - Current
- Supervise customer service operations, ensuring top-notch experiences
- Resolve complex issues, train staff, and implement efficient processes to boost satisfaction rates
- Spearhead staff training initiatives, fostering a culture of excellence
- Analyse customer feedback to identify improvement areas, leading to substantial increases in satisfaction scores
Real Estate Marketing Intern
Coldwell Banker of American homes
04.2022 - 12.2023
- Analysed market trends and competitor activities, providing valuable insights that informed strategic decisions and enhanced the company's competitive edge
- Conducted comprehensive market analyses, identifying key trends and competitor strategies to inform data-driven decision-making and enhance company positioning
Birthday Party Host/Coordinator
Stew Leonard's
09.2022 - Current
- Worked closely with catering and entertainment teams to deliver cohesive, themed parties
- Facilitated smooth communication between staff and guests
- Drive guest satisfaction through efficient coordination of themed parties, consistently delivering high-quality events that exceed expectations
Retail Associate
Stew Leonard's
06.2022 - 10.2023
- Delivered exceptional customer service at Stew Leonard's, enhancing shopping experiences
- Efficiently managed inventory, ensuring product availability and freshness
- Fostered team spirit at Stew Leonard's, improving operational efficiency
- Mentored new colleagues, facilitating smooth onboarding and skill development
Education
ASSOCIATES - Business Administration/Marketing
Nassau Community College
Garden City, Long Island05-2025
Bachelor of Science - Business Administration/Marketing
SUNY Old Westbury State College
05-2027
Skills
- Microsoft office
- Canva
- Event planning
- Team leadership
- Social media marketing
- Public speaking
- Market research
- Brand promotion
- Employee supervision
- Project management
- CRM software
- Logistics management
- Call center experience
Timeline
Customer Service Representative/Supervisor
Stew Leonard's
10.2023 - Current
Birthday Party Host/Coordinator
Stew Leonard's
09.2022 - Current
Retail Associate
Stew Leonard's
06.2022 - 10.2023
Real Estate Marketing Intern
Coldwell Banker of American homes
04.2022 - 12.2023
ASSOCIATES - Business Administration/Marketing
Nassau Community College
Bachelor of Science - Business Administration/Marketing
SUNY Old Westbury State College
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