Kalee McFall
Granite Falls,WA
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Supervisor
Northwest Fluid Solutions
07.2023 - Current
- Oversee two direct reports and offer support and guidance for various situations.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Review and maintain orders awaiting products weekly to ensure timely delivery.
- Review vendor order confirmations for accuracy to confirm the right items are on order.
- Maintain professional communication with customers and vendors to ensure quotes, orders, and issues are addressed and resolved efficiently and effectively.
- Configure part numbers and pricing based on various vendor price sheets.
- Perform audits of customer accounts to ensure that tax-exempt information and appropriate contacts are current.
- Support outside sales by processing 25-30 quotes and orders daily.
- Daily use of NetSuite to enter and maintain orders, quotes, and items.
- Entry of new customer and vendor accounts.
- Answer 10-15 inbound calls daily and determined the correct team to route them to.
Custodian
Lake Stevens School District
03.2022 - 07.2023
- Utilized problem-solving skills to address many different situations that come up during the school day.
- Optimized daily cleaning schedule to ensure students have a clean, safe, and effective learning environment.
- Maintained a safe working environment through the prevention of accidents, preservation of equipment, and the achievement of safe working practices.
- Adapted to different school environments to accomplish the daily tasks within the district as needed.
Learning and Development Specialist
Nuix
04.2021 - 02.2022
- Scheduled and managed public training classes in Cvent's online scheduling system.
- Obtained client information and payment for a variety of training products.
- Set up and troubleshoot Zoom meetings to facilitate trainer and clients' virtual experience.
- Organized webinar series, collaborating with the training and content teams to upsell product packages.
- Maintained client profiles in a Litmos learning management system to visualize data trends.
- Created and maintained opportunities within Salesforce.
- Exported and cleaned employee data for over 200 global employees using Excel to prepare for a seamless transition to the new employee-only learning management system.
Client Services Representative
Stohlquist
02.2019 - 04.2021
- Processed 15-20 orders per day resulting in a 3-5 day turnaround on all incoming orders.
- Entered data to ensure accurate information is recorded for orders and warranties.
- Updated and maintained customer profiles to ensure orders were charged and shipped accurately.
- Provided professional sales and after-sales support to customers.
- Tracked total sales, sales by rep, and sales by company using Excel and Access.
- Assisted management with analyzing inventory to make decisions for purchasing.
- Maintained a comprehensive product list complete with part numbers, item descriptions, and SKUs.
Education
High School Diploma -
Granite Falls High School
Granite Falls06.2010
Skills
- Data Analytics
- Data Visualization
- Data Entry
- Customer Service
- Order Processing
- Professional Communication
- Microsoft 365
- Attention to Detail
- Adaptability
- Problem-Solving
- Perseverance
- Lifelong Learner
- Continuous improvement
- Inside sales
Timeline
Customer Service Representative/Supervisor
Northwest Fluid Solutions
07.2023 - Current
Custodian
Lake Stevens School District
03.2022 - 07.2023
Learning and Development Specialist
Nuix
04.2021 - 02.2022
Client Services Representative
Stohlquist
02.2019 - 04.2021
High School Diploma -
Granite Falls High School
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