Rosa Rodriguez
Cudahy,CA
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions. willing to help and very motivated to get the job done.
Overview
22
22
years of professional experience
Work History
Customer Service Representative/Supervisor
Chevron
02.2002 - 02.2024
- Improved office operations by automating client correspondence, record tracking and data communications.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Facilitated open lines of communication within the team by holding regular meetings, promoting collaboration, and sharing best practices.
- Stack and order products.
- ensure productivity of work performance.
- Maintain work area by adding or taking to increase productivity.
Education
Associate of Arts - Liberal Studies / Business Management
Los Angeles Southwest College
Los Angeles, CA06.2000
Skills
Employee Supervision
Appointment Scheduling
Inventory Management
Documentation and control
Team coaching
Multitasking and Organization
Quality Assurance
Staff Training
Data Entry
Dependable and Responsible
Organization
Calm Under Pressure
Critical Thinking
Responsible and respectful
Hard working with good ethics
Spanish
I speak and write Spanish.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Representative/Supervisor
Chevron
02.2002 - 02.2024
Associate of Arts - Liberal Studies / Business Management
Los Angeles Southwest College