Ean Jackson

• Recruited and hired talented individuals bringing depth and experience to organization.
• Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
• Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
• Built relationships with team members to encourage willingness to address concerns and issues.
• Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
• Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Launched quality assurance practices for each phase of development
• Boosted sales performance by implementing effective sales strategies and coaching team members.
• Assisted team members in improving their performance through constructive feedback and sharing best practices.

• Enhanced overall security by conducting thorough patrols and monitoring premises.
• Reduced incidences of theft by implementing effective access control measures.
• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded to emergencies promptly, ensuring the safety of all individuals on site.
• Assisted in the development of comprehensive security plans for special events and occasions.
• Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
• Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.

• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Continuously checked products for quality assurance according to strict guidelines.
• Tracked receipts, employee hours and inventory movements.
• Leads 10-20 People per day
• Checks in 1-2 20 skid shipments per week
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Boosted lead generation with targeted content creation and distribution across multiple channels.

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Set up calendar with customer birthdays and other special events for personal touch.
• Attended advanced training sessions and conferences to increase product knowledge and productivity.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Automated contact management system, resulting in better client organization and goal alignment.
• Organized sales paperwork, presented proposals and finalized contracts.
• Executed direct sales from manufacturers to customers to improve profitability within retail environment.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw and optimized work of craftsmen performing high-quality, precision work.
• Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
• Analyzed equipment breakdowns using various troubleshooting methods.
• Performed annual evaluations and reviews for large staff of employees.
• Introduced team contests and goals to enhance productivity and improve employee morale.
• Set overall vision and provided team leadership.
• Worked with management team to implement proper division of responsibilities.

At UPS, I am a sorter which is part of being a package handler. I sort boxes that come down my conveyor belt based on states. this task requires many many skills such as...

• Informed purchasing team of missing or damaged items immediately when unloading and receiving.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Removed debris and hazardous materials from packing area to avoid contamination.
• Assembled, sealed and loaded packages into correct trucks.
• Safely transported hazardous items using equipment avoiding accidents and mishaps.
• Prevented load shifting or damage by using bracing and strapping techniques.
• Used hand-held scanners and physical logs to accurately track item movements.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Managed over 30 thousand packages per day.

• Increased customer satisfaction significantly within department.
• Provided quotes to customers for purchase of products.
• Maximized customer interactions by promptly identifying needs and wants.
• Managed customer relations and customer service through daily communication and interaction.
• Educated new hires on company policies and procedures by designing and developing training program.
• Worked varied hours, days, nights and weekends as business needs dictate.
• Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
• Observed packing operations to verify conformance to specifications.
• Gathered, organized and input information into digital database.
• Managed costs and quality of Dickeys BBQ Pit.
• Developed effective improvement plans.
• Served over 100 people per day.