Ean O'Neil

In this position I work as a Lumber Associate and Order Fulfillment depending on the shift. Order Fulfillment is simple, I gather orders placed online. I scour around the store to find them and place them in a box.

While on lumber shift, I restock bunks of wood on the shelves with a forklift. I flatten their tops when needed, while also directing customers to the appropriate types of wood for their specific projects. In this position I have learned how to use Table and Panel saws.

• My second job as a firearms salesmen, I did to the best of my ability to provide knowledgeable, informational and professional assistance to the customer.
• I learned about a wide variety of firearms, including different manufacturers, models and classes, safety in usage, and most importantly, laws. I also became familiar with background check procedures, proper storage recommendations and product recommendations, ensuring all transactions were handled responsibly and legally.
• Again, I gained even more experience with customer communication and customer service skills.

I learned many things in this position, simple things firstly such as how to appropriately operate a cash register, handle guests belongings or cards, as well as be quick with their purchase.

I also served and delivered food to guests when needed. Prepped and stocked merchandise at the front desk and around the building where it was necessary to do so.

I often spoke to and helped guests at the theater, given that I was customer service for over a year I had gained much experience when dealing with customers of the company.

I learned how to communicate effectively and get tasks completed quickly for the guest I was serving.

In this position I also learned to deal with situations that were unsatisfactory for the guest. Learning to operate professionally while offering the most help to resolve a situation with an unhappy customer.