Eann Johnson
Tampa,FL
Summary
Dynamic hospitality professional with extensive experience at Palma Ceia Golf & Country Club, excelling in customer service and team coordination. Proven track record in enhancing guest satisfaction and training staff for peak performance. Adept at managing POS systems to streamline operations while fostering a collaborative environment for exceptional dining experiences.
Overview
6
6
years of professional experience
Work History
Restaurant Supervisor
Palma Ceia Golf & Country Club
Tampa, FL
08.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Server
Palma Ceia Golf & Country Club
Tampa, FL
05.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Lead
Dicks Sporting Goods
Tampa, FL
04.2022 - 04.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Salesperson
Dicks Sporting Goods
Tampa, FL
02.2021 - 04.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Server
A&G Restaurant
Maryville, MO
06.2019 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Hospitality -
Northwest Missouri State University
Maryville, MOSkills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Guest relations
Timeline
Restaurant Supervisor
Palma Ceia Golf & Country Club
08.2024 - Current
Server
Palma Ceia Golf & Country Club
05.2023 - 08.2024
Sales Lead
Dicks Sporting Goods
04.2022 - 04.2023
Salesperson
Dicks Sporting Goods
02.2021 - 04.2022
Server
A&G Restaurant
06.2019 - 12.2020
Hospitality -
Northwest Missouri State University