Eanondra Romero

• Drive client acquisition initiatives by identifying, researching, and engaging prospective clients, supporting company growth strategies through targeted outreach and follow-up communications.

• Manage high-level administrative tasks, including CRM updates, client pipeline tracking, and document preparation, ensuring seamless operations and workflow efficiency.

• Strengthen client relationships by maintaining consistent, professional communication and facilitating a smooth onboarding process for new clients.

• Provide executive-level support to leadership, assisting with business development planning, operational improvements, and project coordination to scale media and management services.

• Oversee full-cycle management for three Airbnb properties, leading guest relations, reservation logistics, and ensuring a seamless guest experience from booking to checkout.

• Act as the primary liaison between guests and operations teams, proactively resolving guest inquiries and issues to maintain a high standard of service and drive positive reviews.

• Coordinate scheduling and quality assurance for cleaning and maintenance teams, optimizing property readiness and minimizing downtime between stays.

• Implement process improvements to streamline booking operations and enhance guest communication workflows, contributing to increased occupancy and customer satisfaction.

• Developed and executed comprehensive social media strategies to enhance brand visibility and engagement.
• Managed content calendars across multiple platforms, ensuring timely and relevant postings.
• Analyzed performance metrics to refine campaigns and improve audience targeting.
• Collaborated with cross-functional teams to align social media initiatives with overall marketing goals.

Reported directly to CEO and CFO on daily basis. Created excel spreadsheets with proprietary software reporting daily, weekly and monthly sales. Created and optimized social media accounts. Implemented new procedures to quickly qualify potential sales through social media.

• Coordinated project schedules and resources to enhance operational efficiency.
• Developed and implemented process improvements for administrative workflows.