Ariana Ireland Nelson
Orlando,USA
Summary
Versatile sales agent with 9 years of experience in healthcare, sales, and marketing. Skilled in product analysis, customer service, and sales strategy. Possesses An Active 2-15 License with 16 Non-Resident Licenses. Willing to relocate: Anywhere
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthcare Sales Manager
Florida Blue (Blue Cross and Blue Shield of Florida)
Winter Park, FL
07.2023 - 09.2025
- Use web-based tools and sales systems to analyze prospective customer needs and match to appropriate company products and services.
- Training Teams of 20+ Individuals on Product Knowledge, State Wide Rules and Regulations to Maintain Compliance Standards.
- Designing and creating training materials, modules, and courses based on company products, services, and sales strategies.
- Staying up-to-date with industry trends, sales tools, and techniques to incorporate into training sessions.
- Teaching effective sales strategies, prospecting techniques, objection handling, closing tactics, and customer relationship management.
- Provide consultative sales and service experience for customers seeking information and education on available products to support health, wellness, and income protection.
- Licensed Health Insurance Agent For Over 6 years In Healthcare, Medicare and Medicaid, Life and Variable Annuities, ACA Marketplace with Multi-State Licenses.
- Recruitment of Members Through Various Events including Health and Wellness, Social Media Marketing in order to Obtain New Business and Answering any Inquiries.
- Conduct plan comparison and Needs Analysis For ACA Marketplace Plans, On or Off Market.
- Coordinate Care and Support Members With Prescription Orders, Locating A Primary Care Physician In Network and Discussing Ancillary Plans.
- Present and explain recommended products, benefits, features, and alternatives.
- Ensure new customers receive orientations/information regarding self-service and shopping tools, incentives and value-added features and information.
- Promote the additional services available to members through the center clinicians and service consultants.
- Cross-sell multiple product sets to deliver additional value to members and the enterprise.
- Consistently meet/exceed production targets, effectiveness measurements, and customer satisfaction scores.
- Metrics and KPI Based Role With Ability to Work Independently Efficiently.
- Using lead management tools, perform daily outbound calls and lead management tactics to previous or prospective customers to drive sales.
- Perform outbound call campaigns to company generated sales leads.
- Generate referrals from existing client base through proactive outreach, relationship building, and delivering a best-in-class experience.
- Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs.
- Set appointments for sales and member retention visits through various campaigns.
- Maintain an ongoing relationship with previous customers to drive retention and loyalty.
- Follow standard operating procedures to effectively disposition, track, and record outcomes of work efforts.
- Help facilitate enrollment or education meetings with prospective or existing customers within the retail center and within community settings.
- Gain personal understanding of targeted groups’ products, services and features.
- Conduct formal and informal sessions, individually or within small groups, providing information and answering questions to ensure customers understand products, benefits and tools, and how to use them.
- Track and report enrollment support activities and outcomes.
Client Service Coordinator
Clearlink Technologies
Remote in Florida
06.2022 - 06.2023
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and complaints with empathy and efficiency
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to improve customer service processes
- Provide feedback to management on customer needs and potential improvements.
- Takes incoming telephone calls from clients
- Takes incoming telephone calls from clients
- Makes outbound calls to clients providing updates and answering questions
- Responds appropriately to client concerns and questions
- Deliver accurate descriptions of product and/or service to clients
- Navigate computer systems to properly assist the customer and locate customer data or other electronic information
- Accurately document client comments and status updates in CRM system
- Coordinate with other departments to request and provide client assistance as necessary
- Maintain a high level of service with clients and meet performance targets
- Develop and maintain a productive working relationship with team members
- Maintain a strong attention to detail
IT Specialist
Asurion
Orlando, FL
01.2022 - 06.2022
- Mobile Devices and Network Management
- Provide technical support for hardware, software, and network issues, resolving problems efficiently and minimizing downtime.
- Manage and maintain network infrastructure, including routers, switches, and firewalls, ensuring reliable and secure connectivity.Install, configure, and upgrade software and hardware systems in accordance with company policies and standards.
- Monitor system performance, perform routine maintenance, and implement security measures to protect against data breaches and cyber threats.
- Collaborate with other IT professionals and departments to develop and implement IT solutions that support business objectives.
Member Service Representative II
Navy Federal Credit Union
Pensacola, FL
01.2019 - 12.2021
- Provide basic counseling on available products and services to meet member needs
- Assist members with opening and maintaining deposit accounts, loans, and other financial products
- Research and resolve basic account discrepancies and service requests
- Identify opportunities to cross-service products and enhance member relationships through education
- Understand and comply with all relevant federal and institutional regulations related to financial products and services
- Support team members by sharing knowledge and best practices as experience grows
- Ensure cash and other negotiable instruments are handled properly and securely
- Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
- Perform other duties as assigned
- Develop and manage reports and dashboards for departments such as Sales, Marketing, Customer Service, and Operations.
- Ensure accurate and timely data insights for decision-making.
- User Support & Training
- Provide end-user support, troubleshoot issues, and maintain documentation.
- Conduct regular training sessions and create user guides to promote adoption and best practices.
- Data Management
- Ensure data integrity through regular audits, duplicate management, and validation.
- Support data imports/exports and integration with other business systems.
- System Enhancements
- Collaborate with stakeholders to gather business requirements and translate them into Salesforce solutions.
- Support system upgrades, new feature implementations, and integrations with third-party applications.
Healthcare Recruiter
Rodan + Fields
Remote
06.2015 - 03.2019
- Responsibilities
- Develop and execute talent acquisition strategies aligned with business goals.
- Source candidates using job boards, social media, networking, and referrals.
- Screen resumes and applications to identify qualified candidates
- Conduct initial interviews (phone, video, or in-person)
- Coordinate interview schedules between candidates and hiring managers.
- Build and maintain a strong talent pipeline for future hiring needs.
- Collaborate with hiring managers to understand role requirements.
- Manage job postings and update applicant tracking systems (ATS).
- Promote employer brand and positive candidate experience.
- Assist with offer letters, negotiations, and onboarding processes.
- Ensure hiring practices comply with company policies and employment laws.
- Strong communication and interpersonal skill.
- Keen Ability to evaluate candidates’ skills and cultural fit.
- Proficient Knowledge of recruiting tools, job boards, and social media platforms.
- Organizational and time-management skills
- Attentive
- Professional judgment and confidentiality
- Relationship-building and networking abilities.
- Lead and oversee daily operations across multiple departments, ensuring alignment with organizational goals and performance standards.
- Develop and implement operational strategies to improve efficiency, reduce costs, and enhance overall productivity.
- Manage budgets, track expenditures, and identify opportunities for cost savings and financial optimization.
- Coordinate with cross-functional teams to streamline processes and resolve operational issues.
- Analyze performance metrics and generate reports to inform decision-making and drive continuous improvement.
- Foster a positive work environment through effective leadership, coaching, and team development.
- Sourcing ATS, Indeed and LinkedIn for qualified Candidates
- Communicate with potential candidates through phone, email and text
- Respond to all applications in a timely manner
- Use technology and social media platforms to assist in recruitment efforts
- Recruiting, pre-screening, interviewing, and matching qualified candidates for a variety of clinical positions.
- Conducted Productive Telephone Interviews.
- Developing and managing a candidate database for current and future opportunities.
- Ability to work in a time-sensitive environment.
- Negotiating compensation packages, choosing candidates, making final offers etc.
Education
Bachelor of Science - Clinical Psychology
The University of West Florida
Pensacola, FL12.2020
High school diploma - undefined
Blanche Ely High School
Pompano Beach, FL06.2016
Skills
Affordable Care Act (ACA)
Cold calling
Sales analysis
B2B sales
Record keeping
Medical office experience
Organizing storage areas
Client interaction via phone calls
English
Metrics and Reporting
Situational awareness
Agile
Ramps
Agile Methodologies Scrum Jira Lean
Teamwork
Development processes Flexibility
Continuous Improvement
Interpersonal skills Self-Organization
Proficient Abilities
Facilitation
Field sales
CRM system proficiency
Oracle
Attention to detail
Account management
Talent acquisition
Candidate relationship management (CRM) systems
Vendor and Stakeholder management
User Acceptance Testing
Full cycle recruiting
Agile Software Development
Household surface disinfection
Compensation market research
Coaching and Mentoring
Inside sales
Administrative experience
Organizational skills
Scrum ceremonies Facilitation
Adaptability
Process Improvement Project management
Operational Strategy Planning
Effective Communication
Agile process
Leadership
Customer support
Negotiation
HRIS
Lead generation
Driving
Waterfall
Workday
Project management
Candidate sourcing
Clear verbal communication
Research
Stakeholder Management
Revenue cycle management
B2C
Insurance agencies
Phone call management
Computer operation
Appointment scheduling
Budget Management Cost Reduction
Square (POS)
Customer communication
Marketing
Clinic experience
Recruiting
Clinical staff recruitment
Insurance sales
Healthcare management
Direct sales
SQL
Benefits administration
Empathy and Emotional Intelligence
Writing skills
Paychex
Active listening
Technical sales
Agile/Scrum practices
Conflict Resolution
Health insurance
CMS regulatory compliance
Microsoft Windows Server
Kanban Agile Transformation
Product backlog Management
Remote Access Software
Customer service
Client communication
Spanish
Consultative selling
Gusto
Inbound selling
Servant leadership
Medical sales
Recruitment and selection
Residential housekeeping
Communication skills
Sales support
Outside sales
Sprint Retrospective Agile Framework
Conflict Resolution Problem Solving
Business Analysis
QuickBooks
Business Requirements
Jira
Impediment Removal
Sales
Solution selling approach
Certification
- PMP
- Certified Salesforce Administrator
- Certified Scrum Master
- Insurance Producer License
- Life & Health Insurance License
- Driver's License
- Health Insurance License
Languages
English
Links
https://www.linkedin.com/in/ariana-ireland-335144182
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Healthcare Sales Manager
Florida Blue (Blue Cross and Blue Shield of Florida)
07.2023 - 09.2025
Client Service Coordinator
Clearlink Technologies
06.2022 - 06.2023
IT Specialist
Asurion
01.2022 - 06.2022
Member Service Representative II
Navy Federal Credit Union
01.2019 - 12.2021
Healthcare Recruiter
Rodan + Fields
06.2015 - 03.2019
Bachelor of Science - Clinical Psychology
The University of West Florida
High school diploma - undefined
Blanche Ely High School