E. April Wilmer
Birmingham
Summary
Dynamic Relationship Banker II at Regions Bank with a proven track record of enhancing customer satisfaction through exceptional service and strategic relationship management. Skilled in data analytics and complex problem-solving, I excel at delivering personalized banking solutions while ensuring compliance and operational efficiency. Passionate about driving results and fostering client loyalty.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Relationship Banker II
Regions Bank
07.2021 - Current
- Achieved high customer satisfaction ratings by promptly addressing concerns and demonstrating empathy.
- Strengthened client relationships through personalized banking solutions and exceptional service.
- Maintained current knowledge of banking products and industry trends to offer effective advice.
- Conducted thorough analyses of credit applications to minimize loan default risks while ensuring compliance.
- Managed multiple customer accounts, ensuring accurate records and timely issue resolution.
Center Sales Manager/Divisional Training Manager
Advance America
07.2007 - 07.2021
- Conducted regular training needs assessments for divisional employees to facilitate timely access to resources.
- Developed and implemented comprehensive training programs, enhancing overall employee performance.
- Coached and mentored personnel on management principles, industry practices, and technology systems to maximize efficiency.
- Performed internal audits of financial and departmental operations, developing risk assessments for compliance.
- Documented recommendations to strengthen internal controls and mitigate risks.
- Identified and addressed financial discrepancies through meticulous examination of records, improving operational efficiency.
Production Coordinator/Internal Auditor
Stanadyne Automotive
Jacksonville
01.1998 - 06.2007
- Maintained accurate production data records, enabling informed management decisions.
- Conducted regular reviews of production plans, adjusting targets based on performance metrics.
- Identified and resolved financial discrepancies to enhance operational efficiency.
- Explained risk and compliance concepts to managers and executives for clarity.
- Coordinated with external auditors, ensuring thorough documentation of process reviews.
- Facilitated inter-departmental communication to promote collaboration and teamwork.
Education
ISO 14001 Internal Auditor Training -
Coastal Carolina Community College
Jacksonville, North Carolina02.2003
Statistical Process Control -
Coastal Carolina Community College
Jacksonville, North Carolina10.2001
High School Diploma -
Southwest Onslow High School
Jacksonville, North Carolina06.1995
Skills
- Oral and written communication
- Active listening
- Time management
- Complex problem-solving
- Strategic planning
- Operations management
- Relationship management
- Microsoft Office proficiency
- Attention to detail
- Data analytics
- Program optimization
Certification
- Notary Public
Timeline
Relationship Banker II
Regions Bank
07.2021 - Current
Center Sales Manager/Divisional Training Manager
Advance America
07.2007 - 07.2021
Production Coordinator/Internal Auditor
Stanadyne Automotive
01.1998 - 06.2007
ISO 14001 Internal Auditor Training -
Coastal Carolina Community College
Statistical Process Control -
Coastal Carolina Community College
High School Diploma -
Southwest Onslow High School
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