BS degree in Business/Marketing with more than 20 years experience in Technology. Extensive experience in Business Analysis, Project Management, Agile Development, SQL. Outstanding ability to work independently in a strong customer service team environment. Excellent communicator who can translate technical terminology into layman's terms for all levels of an organization. Proficiency in all phases of the System Development Life Cycle. Proficiency in Agile development. Exceptional interpersonal skills easily establish rapport with all levels of personnel and promotes a team atmosphere. Retired from Southwest Airlines June 2021. Certified Life coach which was completed in 2022.
Knowledgeable with background in certified life coaching. Proven track record of empowering clients to achieve personal and professional goals. Demonstrated effective communication and active listening skills.
Data analysis
Requirements gathering
Team collaboration
Microsoft Office Suite
User acceptance testing
Business process improvement
Quality assurance
Software development life cycle
Business planning
Test case scenarios
Problem-solving
Attention to detail
Analytical thinking
Agile methodologies
SQL and databases
Documentation
Business requirements
SQL proficiency