Earl Hillman
Portland
Summary
Dedicated non-profit shelter professional with a strong foundation in social services, combining lived experience with certified training to provide confidential client support in public agencies. Skilled in delivering exceptional customer service, backed by 30+ hours of intensive social services training. Well-versed in HIPAA regulations and state-specific shelter procedures, with a proven ability to quickly learn and implement new policies. Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and adaptable to various database systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead Supervisor
Do Good Multnomah
10.2023 - Current
- Assisting the program manager overseeing program staff and managing the overall operations, staffing & scheduling of the site during night shift.
- Supervised nightly lock-down procedures to maintain order within the shelter during operating hours.
- Reduced conflicts among clients by mediating disputes, setting clear expectations for behavior, and enforcing rules consistently.
- Managed nightly bed count and roster updates, ensuring accuracy and efficiency.
- Reviewed timecards to maintain compliance and operational flow.
- Compiled and summarized key workweek updates to share with supervisors via email, ensuring clear communication and seamless coordination.
Shelter Worker
Do Good Multnomah
06.2022 - 10.2023
- Provide trauma informed care and peer support for 30-70 participants in congregate shelter settings.
- Utilize lived experience to co-facilitate a safe environment for houseless folks, through company harm-reduction models, preventing medical or safety risks.
- Trained to evacuate or protect participants in emergency weather, medical or safety risk situations.
- Regularly scouted for staffing and staff development at emergency weather shelters in the Portland area.
Temporary Contract Worker
Belfor Restoration
01.2018 - 01.2019
- Transported damaged items ranging 5-100lbs from private properties to restoration facilities in company vehicles.
- Emptied private properties varying in size starting from studio apartments to mini-mansion estates within 24 hours.
- Provided professional assistance to clients in crisis due to property damage, serving as a liaison to connect them with essential resources and support.
Medical Transportation Driver
Medline Medical Transportation
02.2017 - 01.2018
- Certified company vehicle operator responsible for transporting clients between homes and medical appointments while adjusting routes to nightly schedule changes.
- Transported 6-12 clients daily, all diagnosed with severe physical or mental disabilities.
- Multitasked based on the employer's needs to ensure clients were safe, received medical care, and maintained schedules.
Education
High School Diploma -
Rosemary Anderson High School
Portland, OR01-2013
Skills
- Attention to detail
- Conflict resolution
- Client confidentiality
- De-escalation techniques
- Crisis management
- Homelessness awareness
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Excellent communication
- Reliability
- Multitasking Abilities
Certification
Do Good Multnomah: De-Escalation Training
- Successfully completed 5-hour de-escalation training based on state approved criteria through company trainer
Relias Online Training
- Completed 30 hours of online courses in various 'social service' topics to improve professional development. Topics included: HIPAA, mental health, trauma-informed care, substance use disorders, harm reduction, emergency preperation, chemical safety etc.
Timeline
Team Lead Supervisor
Do Good Multnomah
10.2023 - Current
Shelter Worker
Do Good Multnomah
06.2022 - 10.2023
Temporary Contract Worker
Belfor Restoration
01.2018 - 01.2019
Medical Transportation Driver
Medline Medical Transportation
02.2017 - 01.2018
High School Diploma -
Rosemary Anderson High School
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