Erick Porter
Louisville,KY
Summary
Dynamic Team Lead Supervisor at JCPS with a proven track record in employee training and conflict resolution. Expert in enhancing workflow efficiency and compliance monitoring, driving team productivity and customer satisfaction. Adept at fostering collaboration and developing leadership skills, ensuring high standards in service delivery and facility maintenance.
Overview
11
11
years of professional experience
Work History
Team Lead Supervisor
JCPS
Louisville, Kentucky
08.2019 - Current
- Trained new employees on company policies and operational procedures.
- Monitored workflow efficiency and identified areas for improvement.
- Assisted in conflict resolution among team members to maintain harmony.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
Utility Worker
JCPS
Louisville, KY
05.2023 - 08.2025
- Operated various cleaning equipment to maintain facility cleanliness.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Followed safety protocols to maintain a safe working environment for all staff.
- Conducted routine inspections of facilities to identify maintenance needs.
- Organized tools, equipment and supplies necessary to complete assignments.
- Assisted in training employees on proper use of equipment related to utility operations.
- Gathered and removed trash, debris and liquid waste.
- Disassembled, cleaned, inspected, repaired, reassembled and tested machinery components.
- Discarded defective or damaged equipment following procedures.
Custodian
JCPS
Louisville, Kentucky
07.2016 - 08.2019
- Maintained cleanliness of classrooms and common areas in JCPS facilities.
- Operated cleaning equipment to ensure safe and efficient operations.
- Managed waste disposal and recycling processes within school premises.
- Assisted in setting up rooms for events and daily activities.
- Followed safety protocols while handling cleaning chemicals and materials.
- Responded promptly to emergency cleaning requests throughout the school day.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
Server
Embassy Suites
Louisville, Kentucky
02.2015 - 06.2016
- Provided excellent customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new servers on menu items and service standards.
- Handled cash transactions and processed payments for customer bills.
- Resolved customer complaints promptly to enhance dining experience.
- Recommended food and drink pairings based on customer preferences.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Central High School
Louisville, KY05-2008
Skills
- Employee training
- Team building
- Conflict resolution
- Workflow efficiency
- Compliance monitoring
- Facility maintenance
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Leadership development
- Equipment maintenance
Timeline
Utility Worker
JCPS
05.2023 - 08.2025
Team Lead Supervisor
JCPS
08.2019 - Current
Custodian
JCPS
07.2016 - 08.2019
Server
Embassy Suites
02.2015 - 06.2016
High School Diploma -
Central High School