Debbie Donovan
Bradenton,FL
Summary
Dynamic team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
21
21
years of professional experience
Work History
Team Lead Supervisor
Alorica Inc
Sarasota, FL
05.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Collected, arranged, and input information into database system.
Dispatch Supervisor
Carmel Car & Limousine Service
New York, NY
02.2004 - 11.2019
- Supervised team of 15 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Accounts Receivable for Drivers dept
- Supported Customer Service Complaints dept, TLC and BBB by compiling paperwork and taking detailed meeting minutes
- Collaborated in development of FAQ procedures for company website
- Attended departmental meetings, providing feedback to enhance future performance
- Maintained personal contact with account CEO's by producing a higher quality of service
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Monitored and tracked dispatch communication systems.
- Utilized customer feedback to improve customer service.
Education
GED -
Christopher Columbus High School
Bronx, New YorkSkills
- Attention to detail
- Training and mentoring
- Transportation coordination
- Conflict resolution
- Sales support/Order fulfillment
- Accounts receivable
- Employee motivation
- Positive communication skills
- Diversity and inclusion
- Data entry
- Critical thinker
Accomplishments
- Site Level Game Changer Award 2021
- Regional Site Award 2021
- Promoted to TL assistant 2021
- Promoted to Team Lead Supervisor assisting another LOB 2021
- Promoted to Quality Assurance management 2022
- Supervised team of 10-15 staff members.
Alorica Site Level Game Changer Award 2021
Nominated for showing initiatives in team building, customer service, resolving critical resolutions in a timely manner. Known for being dependable/reliable and receiving numerous customer reviews for excellence.
Timeline
Team Lead Supervisor
Alorica Inc
05.2020 - Current
Dispatch Supervisor
Carmel Car & Limousine Service
02.2004 - 11.2019
GED -
Christopher Columbus High School