EARL HOLDER
WOOD-RIDGE,NJ
Overview
15
15
years of professional experience
Work History
Team Leader
- Offering over 2 years in a progressive and accomplished supervisory role
- I am also a skilled coach and trainer committed to helping employees reach their maximum potential, along with mentoring and driving continuous improvements.
Case Manager
Black Veterans For Social Justice
09.2021 - 09.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
SUPERVISOR/OPERATIONS TEAM LEADER
KING TELESERVICES
08.2008 - Current
- Provide the public with quick and easy access to all NYC government services and information while maintaining the highest level of customer service
- Supervise and manage customer care representatives efficiently in a complex, fast-paced call center environment
- Participate in company training sessions to improve skills and boost knowledge of theDatabase
- Responsible for providing employee work schedules in the database
- Monitoring staff compliance and adherence with assigned schedules
Education
BACHELOR OF ARTS - SOCIOLOGY
LEHMAN COLLEGE OF THE CITY UNIVERSITY OF NEW YORK, KAPPA DELTA
Skills
- Proficient in
- MS Office (Word, Excel
- PowerPoint)
- Great Communication Skills
- Work well without supervision
Accomplishments
- Skilled at learning new concepts quickly while working well under pressure
- Ability to prioritize and remain focused on the essence of an issue
Affiliations
Member: Alumni Association with Alpha Kappa Delta Term Honor Spring 2019
Timeline
Case Manager
Black Veterans For Social Justice
09.2021 - 09.2022
SUPERVISOR/OPERATIONS TEAM LEADER
KING TELESERVICES
08.2008 - Current
Team Leader
BACHELOR OF ARTS - SOCIOLOGY
LEHMAN COLLEGE OF THE CITY UNIVERSITY OF NEW YORK, KAPPA DELTA
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