Melissa Lane
Twin City,Ga
Summary
Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in customer service-oriented positions seeking to use medical education and practical experience to healthcare industry. Results-driven professional seeking position as Customer Service Manager. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
TTEC Health Care
Englewood, CO
11.2018 - 03.2022
- Solutions customer care advocate
- My responsibilities were to assist customers in ordering their medications and making payments
- I helped customers maintain their accounts and get the most out of their health care plans.
- I managed others by reviewing their calls and giving feedback on how to improve their customer rapport.
- Built strong relationships with customers through positive attitude and attentive response.
Deli Associate
On The Go Food Mart
Stillmore, GA
05.2018 - 11.2018
- ON the go food mart, My responsibilities included serving food and cleaning
- I served the food to the customers and helped set up the food bar.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Direct Care Support
Smith’s Personal Care Home
10.2017 - 04.2018
- My responsibilities were to assist residents with their daily living activities such as getting dressed, taking baths, cleaning, and making meals
- I also assisted them in taking their medications.
Deli Associate
Clyde’s
01.2017 - 10.2017
- My responsibilities included helping cook set up and serve food
- I helped clean as well.
Resident Assistant
Cedar Plantation
01.2016 - 12.2016
- My responsibilities included helping residents with their daily activities and to assist them with their medications.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL09.2018
High School Diploma -
Emanuel County Institute
Twin City05.2008
Skills
- Proficient in
- Microsoft Programs
- Written and Verbal Communication
- Dependable
- Trustworthy
- Decision making skills
- Activities
- PPE Compliance
- Attention to Detail
- Continuous Professional Improvement
- Onboarding and Orientation
Certification
I’m CPR/First Aid Certified. I enjoy helping others.
Timeline
Team Leader
TTEC Health Care
11.2018 - 03.2022
Deli Associate
On The Go Food Mart
05.2018 - 11.2018
Direct Care Support
Smith’s Personal Care Home
10.2017 - 04.2018
Deli Associate
Clyde’s
01.2017 - 10.2017
Resident Assistant
Cedar Plantation
01.2016 - 12.2016
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
Emanuel County Institute
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