Earl Jackson
Washington, DC,District Of Columbia
Summary
Motivated and detail-oriented IT professional with a strong foundation in technical support. Demonstrates the ability to quickly learn new technologies and apply them effectively to solve technical challenges. Solid understanding of IT principles, network infrastructure, and troubleshooting methodologies. Excellent communication and interpersonal skills, with a proven ability to collaborate with team members and provide exceptional customer support. Committed to delivering high-quality results and continuously expanding knowledge in the rapidly evolving IT industry. Seeking an IT position to contribute to a dynamic team and gain hands-on experience in a professional setting.
Overview
10
10
years of professional experience
Work History
Desktop Support Technician
Life Enhancement Services
01.2020 - 09.2023
- Provide technical support and troubleshooting for computer systems, software, and hardware issues.
- Assist with setup and configuration of new computers and software applications. Respond to user inquiries and provide guidance and support via phone, email.
- Enhanced Helpdesk ticketing system, resulting in 15% reduction in support call turnaround time
- Created user accounts and assigned permissions
International Basketball Trainer
Apply Pressure LLC
07.2018 - 07.2023
- Training and Skill Development: Designing and implementing comprehensive training programs to improve basketball skills, including shooting, dribbling, passing, defense, and overall game strategy.
- Player Development: Mentoring and guiding players in their personal and professional growth, including character development, leadership skills, and mental toughness.
- Team Collaboration: Collaborating with coaches, team management, and support staff to align training programs with team goals and strategies.
- International Travel: Travelling to different countries or regions to conduct training camps, clinics, and workshops for players of various skill levels and cultural backgrounds.
- Cultivated community and media relations through social media and other communication channels to support program
Player Personnel Sports Manager
Charlotte Hornets, Brooklyn Nets, Minn. T-Wolves
09.2017 - 12.2020
- Personal Branding: Developing and implementing strategies to enhance player's personal brand, public image, and social media presence.
- Public Relations: Managing media relations, public appearances, and interviews to protect and promote player's image and reputation.
- Career Transition: Assisting players in planning for post-playing careers, including education, business ventures, and philanthropic endeavors.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities
- Developed partnerships with external vendors and suppliers to obtain quality products and services
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times
Administration - Help Desk Analyst
National Credit Union
02.2016 - 08.2018
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
- Assisted in troubleshooting and resolving hardware and software issues for employees
- Documented and tracked support requests using ticketing system
- Conducted regular maintenance and updates on computer systems
- Utilize active directory
Basketball Player
USVR & USR
08.2014 - 06.2016
- Took on leadership roles in both France and Guadeloupe to help teams compete at high levels
- Completed speed, agility and skill drills to improve game
- Adhered to dietary and exercise requirements outlined by team leadership
- Competed in 150+ games, improving performance and increasing win percentage by 36%.
- Achieved lifelong aspiration through proven work ethic, dedication and visualization
- Maintained drive and determination to obtain personal and team objectives and goals
- Followed demanding training, exercise and dietary program to maintain peak physical condition
Elementary School Teacher
Rocketship Education
09.2023 - 06.2024
- Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
Education
Bachelor of Science - Computer Science/InformationSystems
Johnson C. Smith University
Charlotte, NC2011
Skills
- Technical Support
- Desktop support
- Active Directory
- Application support
- Mac & Windows support
- Logging support tickets
- Data recovery
- Software diagnosis
- Software Installation
- Device Configuration
Timeline
Elementary School Teacher
Rocketship Education
09.2023 - 06.2024
Desktop Support Technician
Life Enhancement Services
01.2020 - 09.2023
International Basketball Trainer
Apply Pressure LLC
07.2018 - 07.2023
Player Personnel Sports Manager
Charlotte Hornets, Brooklyn Nets, Minn. T-Wolves
09.2017 - 12.2020
Administration - Help Desk Analyst
National Credit Union
02.2016 - 08.2018
Basketball Player
USVR & USR
08.2014 - 06.2016
Bachelor of Science - Computer Science/InformationSystems
Johnson C. Smith University
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