Earl Manuel 11
Las Vegas,NV
Summary
Dedicated Utility Porter with a proven track record at Mandalay Bay, recognized for enhancing facility satisfaction through expert cleaning and proactive maintenance. Skilled in floor buffing and heavy lifting, I excel in team collaboration and consistently deliver high-quality service, ensuring readiness for special events and exceeding performance expectations.
Overview
11
11
years of professional experience
Work History
Utility Porter
Mandalay Bay
03.2019 - 03.2025
- Maintained cleanliness and organization of public areas and back-of-house spaces.
- Assisted with inventory management and restocking supplies as needed.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Operated cleaning equipment, adhering to safety protocols and guidelines.
- Responded promptly to guest inquiries, enhancing overall customer satisfaction.
- Participated in training sessions, improving skills in operational tasks and safety standards.
- Contributed to a positive team atmosphere by actively participating in training sessions, meetings, and providing assistance where needed.
- Supported efficient operations by maintaining clean and organized work areas for staff members.
- Performed deep cleaning tasks such as moving furniture, dusting walls, and ceilings and shampooing carpet.
- Provided support during special events or emergencies, assisting with setup, cleanup, or other necessary tasks as needed.
- Reported emergencies to supervisor and provided assistance.
- Assisted in the training of new employees, sharing knowledge on proper cleaning techniques and best practices to ensure consistent service quality.
Utility Porter
Ballys Casino
06.2014 - 02.2019
- Conducted routine inspections of facilities, identifying maintenance needs proactively.
- Supported special events by preparing venues and ensuring readiness for guests.
- Consistently met or exceeded performance expectations by completing assigned tasks efficiently and effectively within established timeframes.
- Increased overall facility satisfaction scores through consistent delivery of high-quality cleaning services across all areas of responsibility.
Education
High School Diploma -
Rancho High School
Las Vegas, NV06-1999
Skills
Floor buffing
Cleaning expertise
Heavy lifting
Vacuuming
Timeline
Utility Porter
Mandalay Bay
03.2019 - 03.2025
Utility Porter
Ballys Casino
06.2014 - 02.2019
High School Diploma -
Rancho High School