Earl Rhoden
West Palm Beach,FL
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Installer Technician
Comcast
West Palm Beach, FL
- Installed, serviced, and disconnected residential video, data and voice services
- Analyzed, maintained and repaired residential coaxial drop system, wiring data network
- Patiently educated customers about products, services and upgrade opportunities
- Worked with various hand tools, company equipment and vehicles
Security Officer
County Commission of West Palm Beach
Florida
2023 - Current
- Monitored premises to ensure safety and security protocols were enforced consistently.
- Conducted regular patrols to identify and mitigate potential security risks effectively.
- Responded promptly to alarms and incidents, coordinating with emergency services when necessary.
- Prepared detailed reports on daily activities, incidents, and observations for management review.
Security Officer
General Security Services, LLC
West Palm Beach, FL
04.2017 - Current
- 15th Judicial Circuit Court, West Palm Beach
- Palm Beach County State Attorney Office, West Palm Beach
- North County Courthouse, Palm Beach Gardens
Air Conditioning Technician
Augustus Heating and Cooling
Florida Gardens, FL
2022 - 01.2022
- Installed, maintained, and repaired HVAC systems to ensure optimal performance and energy efficiency.
- Diagnosed system malfunctions using advanced diagnostic tools and techniques.
- Collaborated with team members to streamline installation processes, enhancing workflow efficiency.
- Educated clients on proper system maintenance practices to extend equipment lifespan.
- Conducted routine inspections and preventative maintenance on various air conditioning units.
- Assisted in training new technicians on safety protocols and equipment handling procedures.
- Replaced dirty filters throughout system of air handlers every Number months following routine maintenance schedule.
- Tested capacitors, transistors, and transformers for proper continuity and resistance.
- Performed preventative maintenance tasks on HVAC systems, identifying potential issues before they escalated into more significant problems.
- Cleaned sheet metal ducts, evaporator coils, drip pans, axial, and centrifugal fans and capacitor-start and resistance-start motors.
- Enhanced system efficiency by conducting thorough diagnostics and routine maintenance on air conditioning units.
- Streamlined scheduling processes by maintaining an organized calendar of appointments, enabling efficient allocation of resources among multiple job sites simultaneously.
- Increased customer retention by providing exceptional follow-up services, ensuring optimal functionality of installed systems.
- Adhered to safety regulations and protocols while performing tasks, minimizing risk of accidents or injuries on the job site.
- Improved client satisfaction with prompt and professional service, addressing concerns, and answering questions regarding their HVAC systems.
- Maintained accurate records of all service calls, repairs, and installations to ensure proper documentation for future reference.
- Established strong relationships with clients through clear communication, professionalism, and high-quality workmanship in every project undertaken.
- Maintained orderly stock of replacement components with Number inventory units.
- Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
- Responded to average Number service calls every week for both residential and commercial customers.
- Minimized equipment downtime by swiftly identifying and resolving technical issues in a timely manner.
- Coordinated with suppliers to ensure timely delivery of parts required for repair or installation projects, avoiding delays or additional costs.
- Contributed to the growth of the business by actively participating in networking events and promoting company services within the local area.
- Reduced customer complaints by providing timely and effective repairs for various HVAC systems.
- Continuously updated knowledge of industry trends and advancements in HVAC technology to provide the best possible solutions for customers.
- Soldered and rewired internal electrical components of air handlers and condensers.
- Configured thermostat settings on Number units to minimize condenser workloads and reduce operating costs.
Section Chief
US ARMY
Fort Riley, KS
06.2014 - 06.2016
- Provided workable and proven solutions to protect personnel and property in various operating environments.
- Demonstrated strong analytical abilities with attention to detail and ability to work effectively and efficiently in a fast-paced environment.
- Established standards, policies and procedures related to ammunitions operations.
- Maintain the highest possible state of readiness for the 1st Squadron 6th Cavalry Regiment, 1st Combat Aviation Brigade, and 1st Infantry Division.
HHD 3Brigade Support Battalion
US Army
Fort Stewart, GA
03.2009 - 06.2014
- Implemented measures to maintain optimal security for personnel and property.
- Performed security assessments, identified risk exposures, and provided counsel to customers on security policy and practices resulted in zero security breaches to include data, equipment, and classified documents.
- Ensure forecast requirements are accurate to include training evaluation and exercise operations.
- Perform security patrols of designated areas on foot and with designated vehicle, checking for irregular and unusual conditions that may create security concerns.
- Permitted access on property to authorized personnel, while ensuring consistent monitoring of entrances and exits.
- Supported activities of mission operations within international boundaries and ensured suitable standard training with equipment’s and vehicles.
- Section Inspector compressively developed systems to track and improve operational load ammunition accountability and training ammunition management.
Section Supervisor
US Army
Stock Barrack, Germany, APO
08.2006 - 08.2008
- Researched, analyzed, and resolved complex intelligence requirements, planning and policy issues involving support to warfighters.
- Conducted assessments, studies and reviews of programs and activities that directly and indirectly support military operations and provided options.
- Reviewed work throughout the work process and at completion to ensure that it has been performed properly.
- Directly responsible for the resupply of all levels of supply for Joint Security Station Task Force.
- Logistically planned all matters concerning patrols and deliveries in extreme combat zones.
- Served as section leader for the Corps Asset Attack Reconnaissance Battalion deployed to USAREUR directly responsible for quality assurance, welfare, morale of members, and the distribution throughout the entire equipment’s, supplies and services.
Education
Bachelors - Criminal Justice
Grantham University
09.2020
Criminal Justice Law Enforcement Course
Palm Beach State College
10.2019
Human Resource Management
Florida Career College
11.2017
Skills
- Certification Florida Certified law Enforcement Officer
- Clerical skill typing 20-40 WPM
- Class D & G License
- Good Professional Demeanor
- Good Customer-Relations Background
- Being able to meet deadline as well as hard worker
- Secret Clearance
- US Army and DOD directives
- First Responder Hazardous materials
- Experience shift work
- First Responder First-Aid
- ICS-NIMS ICS 100LE
- ICS-NIMS 700LE
- Create strategic action plans
- Knowledge of security policies and procedures
- Public Safety and Security
- Screening Access Control
- High intensity environments
- Certification CPR/Resuscitation
- First Responder Automatic External Defibulator AED
- First Responder Cardiopulmonary
- Personnel Resources Management
- Firearms Tactical Shotgun
- Personnel effectiveness Organization, and Prioritizes work
- Customer Service(Dealing with the public)
- Quality Control Analysis
- Production and Processing
Certification
HVAC
Military Service
United States Army Veteran
Timeline
Security Officer
General Security Services, LLC
04.2017 - Current
Section Chief
US ARMY
06.2014 - 06.2016
HHD 3Brigade Support Battalion
US Army
03.2009 - 06.2014
Section Supervisor
US Army
08.2006 - 08.2008
Installer Technician
Comcast
Bachelors - Criminal Justice
Grantham University
Criminal Justice Law Enforcement Course
Palm Beach State College
Human Resource Management
Florida Career College
Security Officer
County Commission of West Palm Beach
2023 - Current
Air Conditioning Technician
Augustus Heating and Cooling
2022 - 01.2022