Earl Sugars
Strasburg,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Professional Illustrator and CEO
Sugars Designs & Illustrations
Reston, VA
02.2001 - Current
- Create tattoo designs for clients.
- Realistic Portraits.
- Caricatures for events and individual use.
- Digital and traditional mediums.
- Company logos and book covers.
Member Service Representative
Tential/Navy Federal
Winchester, VA
05.2023 - 12.2023
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients needs.
- Advocated for client needs within the company to improve experience and increase customer retention.
Fulfillment Specialist Lead
Lowes Home Improvment
Gainesville, VA
12.2022 - Current
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Updated merchandise pricing to match new values and special promotional rates.
- Safely and securely loaded items to prevent damage during transport.
- Prepared internet orders and deliveries, pulled materials from warehouse, and prepared shipments.
Registration Coordinator
Spargo INC.
Fairfax, VA
03.2022 - 06.2022
- Completed daily tasks in office and Production room.
- Answering emails and assisting in onsite, group and individual registrations.
- Assisted in set up and execution of onsite event for largest client ASCO in Chicago, Illinois.
STORE MANAGER AND SLEEP EXPERT
Mattress Firm
Bristow, VA
12.2016 - 03.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained the integrity and cleanliness of the showroom.
- Proficient in the sales portal (MAX) when completing customer transactions.
- Supervised guests in showroom, answering questions regarding products.
Office/Front Desk Operations
Gold's Gym
Chantilly, VA
03.2012 - 02.2020
- Trained new team members on company procedures, customer service and issue resolution.
- Manage financial accounts. (Payable and receivable).
- Contract management. (Drafting and proofreading of legal contracts between new and existing customers).
- Manage all cash and credit card transactions.
Sales Representative Team Leader
Cellular Sales Verizon
Front Royal, VA
03.2016 - 12.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Provided superb customer service and solved most cellular technical issues.
- Conducted inventory ,handled credit card and monetary transactions.
Operations Lead /QA Analyst
InterCall
Manassas, VA
07.2001 - 09.2015
- Organized and maintained work environment to allow for maximum productivity.
- Interviewed , hired, and trained new employees.
- Lead of high profile customer's calls. Generally Fortune 500 Members.
- Meet with department heads to review monthly metric data.
- Monitor and record all Lead Operators and Conference Coordinators to ensure the following of Standard Operating Procedures.
- Manager web platform for web-based conference calls.
- Member of the Intercall Peer Mediation Team.
Telecom Technician/Circuit Delivery Lead
MCI Worldcomm
Reston, VA
09.1998 - 06.2001
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Communicated with company directors quarterly for productivity and efficiency.
- Track statuses of all pending circuits.
- Expedited and escalated orders as necessary to ensure timely delivery of circuits.
- Supervised a team of 10 professional individuals.
- Ensured circuit orders are submitted within defined intervals.
- Organized team meetings to review circuit status and reassess priorities.
Education
Bachelor of Arts - Fine Arts/Animation
Norfolk State University
Norfolk, VA06-1996
Skills
- Ul>
- Microsoft Office
- P>Adobe Photoshop
- P>Adobe Illustrator
- P>Adobe InDesign
- P>Adobe Acrobat
- P>Adobe LightRoom
Timeline
Member Service Representative
Tential/Navy Federal
05.2023 - 12.2023
Fulfillment Specialist Lead
Lowes Home Improvment
12.2022 - Current
Registration Coordinator
Spargo INC.
03.2022 - 06.2022
STORE MANAGER AND SLEEP EXPERT
Mattress Firm
12.2016 - 03.2022
Sales Representative Team Leader
Cellular Sales Verizon
03.2016 - 12.2016
Office/Front Desk Operations
Gold's Gym
03.2012 - 02.2020
Operations Lead /QA Analyst
InterCall
07.2001 - 09.2015
Professional Illustrator and CEO
Sugars Designs & Illustrations
02.2001 - Current
Telecom Technician/Circuit Delivery Lead
MCI Worldcomm
09.1998 - 06.2001
Bachelor of Arts - Fine Arts/Animation
Norfolk State University