Earl Windell
Fort Mill ,SC
Summary
Client-focused financial services professional with extensive experience in financial investments, analysis, and client support. Skilled in managing client relationships, resolving complex inquiries, and delivering tailored financial solutions. Strong knowledge of brokerage operations, retirement plannning, compliance, and account servicing. Recognized for exceeding performance metrics, improving client satisfaction, and process improvment. Licensed professional with a proven ability to balance efficiencey, accuracy, and client advocacy.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Investment Solutions Representative
Fidelity Investments
12.2022 - Current
- Analyzed clients' financial profiles to offer tailored investment advice.
- Organized meetings with specialized advisors according to clients' asset levels.
- Oversaw the establishment of new accounts and facilitated asset transfers for consolidation purposes.
- Handled customer service inquiries, including beneficiary additions and bank account connections.
- Regularly met or surpassed performance benchmarks in service delivery.
- Participated in additional projects, aiming to improve off-book guidance regarding FidelityGo services.
- Secured Series 66 License to expand professional expertise.
Licensed Client Services Representative
Robinhood Financial LLC
October 2021 - June 2022
- Assisted clients with service needs related to their accounts.
- Responded to client inquiries via email regarding account issues.
- Processed monetary transactions and resolved trade-related concerns.
- Guided clients through account unlocking and service sign-ups.
- Provided accurate information on margin accounts and other offerings.
Licensed Client Services Representative
Vanguard Investments
April 2017 - October 2021
- Assisted clients with account openings and investment inquiries.
- Trained new associates on brokerage basics and customer service protocols.
- Facilitated onboarding sessions, providing guidance during client calls.
- Managed incoming calls to assist clients with account transfers and rollovers.
- Guided clients in utilizing online tools for asset allocation and fund selection.
- Supported team leaders in daily huddles, reviewing metrics and proposing improvements.
Office Manager
Gold Hill Tax and Small Business Services
01.2015 - 03.2017
- Managed daily office operations to optimize workflow efficiency.
- Handled payroll, insurance, and tax withholding processes for 30 small businesses.
- Developed quotes for personal property and casualty insurance.
- Delivered estimates for general liability and umbrella insurance coverage.
- Facilitated scheduling and execution of income tax appointments for clients.
- Contributed to preparation of personal and business tax returns.
Education
Cognitive Psychology
Clemson University
Clemson, SC05.2011
Bachelor of Science - Business Management
Clemson University
Clemson, SC05.2009
Skills
- Financial account setup and asset transfer coordination
- Investment guidance and client support
- Insurance, Accounting, and Income Tax expertise with knowledge of how these intersect with Finance
- CRM and financial account management software
- Fast learner with strong technical adaptability
- Efficient multitasking in high-volume environments
- Exceptional verbal communications and phone etiquette
- Strong customer service orientation and problem-solving focus
- Skilled in explaining complex financial topics in simple terms
- Collaborative team player with a willingness to assist others
- Friendly, approachable, and client-focused demeanor
- High attention to detail and organzational skills
- Strong work ethic and reliability under pressure
Certification
CRD# 6155362
Series 7 05/22/2017
Series 63 06/01/2017
Series 66 03/08/2023
Timeline
Investment Solutions Representative
Fidelity Investments
12.2022 - Current
Office Manager
Gold Hill Tax and Small Business Services
01.2015 - 03.2017
Licensed Client Services Representative
Robinhood Financial LLC
October 2021 - June 2022
Licensed Client Services Representative
Vanguard Investments
April 2017 - October 2021
Cognitive Psychology
Clemson University
Bachelor of Science - Business Management
Clemson University
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