Earlean Walker
Pineville,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Cleco call center
Pineville, LA
02.2021 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Bakery Clerk
Walmart
Alexandria, LA
08.2013 - 05.2020
- Provided excellent customer service to foster satisfaction and loyalty.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
Customer Service Representative
T mobile call center
Alexandria, LA
05.2015 - 05.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Entertainment Business
Los Angeles Film School - Hollywood
Los Angeles, CA06-2025
High School Diploma -
Compton High School
Compton, CA05-2004
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Consultative Sales
- Appointment Scheduling
- Data Entry
- Account updating
- Paperwork Processing
- Call Management
- Scheduling
- Complaint resolution
- Call Center Operations
- Order Fulfillment
- Customer Service
- Problem-solving abilities
- De-Escalation Techniques
- Dispute Resolution
- Active Listening
- Microsoft Outlook
- Customer Education
- Shipping and receiving understanding
- In-store support
- Adaptive team player
- Critical Thinking
Timeline
Customer Service Representative
Cleco call center
02.2021 - 01.2024
Customer Service Representative
T mobile call center
05.2015 - 05.2019
Bakery Clerk
Walmart
08.2013 - 05.2020
Bachelor of Science - Entertainment Business
Los Angeles Film School - Hollywood
High School Diploma -
Compton High School