Earleshaye Cooper
Lawton
Summary
Dedicated and professional with a strong background in customer service and a great work ethic. Known for effective communication and attention to detail, consistently ensuring high satisfaction and proven solutions.
Overview
33
33
years of professional experience
Work History
Domestic Engineer
Union of Coopers
Lawton
11.2000 - 08.2025
- Executed daily responsibilities with attention to detail and effectiveness.
- Proposed creative strategies to improve individual and also team collaboration and results.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized and addressed customer requirements effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education.
- Prioritized customers above all and organized tasks to efficiently accomplish family goals.
- Contributed innovative ideas and solutions to enhance family performance and outcomes.
- Worked successfully with a diverse group to accomplish goals and address issues related to each member's personal needs.
- Recognized by the team for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Travel Voucher Clerk
Department of U.S. Navy
Okinawa
10.2004 - 03.2005
- Supported Navy personnel by providing accurate information for pay and reimbursement.
- Verified accuracy of all paperwork prior to submission for processing.
- Entered data into computer systems accurately and efficiently.
- Conducted routine data entry to update departmental databases accurately and securely.
- Performed data entry tasks to update customer accounts records.
- Processed incoming and outgoing correspondence efficiently.
Human Resources Manager
U. S. Army
11.1992 - 10.2000
- Developed and implemented employee training for personnel to enhance skills and readiness.
- Maintained hundreds of employee records in accordance with Army policy, applicable regulations and division requirements.
- Directed programs, policies and processes for operational efficiency.
- Performed orientation sessions for new soldiers and provided them with necessary information.
- Evaluated current division processes and recommended changes to improve efficiency.
- Coordinated processing of benefits programs, including medical insurance and retirement, ensuring timely response to personnel requests.
- Ensured all personnel received accurate pay entitlements on time
- Consulted with leadership and department heads to address HR needs and improve unit personnel support.
Education
Human Resources Management
Central Texas College
Killeen, TXAssociate of Arts -
Liberty University Online
Lynchburg, VASkills
- Customer service
- Problem solving
- Team collaboration
- Human resource management
- Attention to detail
- Effective communication
- Critical thinking
- Task prioritization
- Social perceptiveness
- Quality assurance
- Data entry
- Interpersonal skills
- Creative thinking
- Flexible and adaptable
Accomplishments
Meritorious Service Medal - received for exceptional performance of duty
Affiliations
Volunteer, President of Parent Teacher Association - children's schools
Timeline
Travel Voucher Clerk
Department of U.S. Navy
10.2004 - 03.2005
Domestic Engineer
Union of Coopers
11.2000 - 08.2025
Human Resources Manager
U. S. Army
11.1992 - 10.2000
Human Resources Management
Central Texas College
Associate of Arts -
Liberty University Online