Summary
Overview
Work History
Education
Skills
Timeline
Generic

Earlnesheia White

Houston,Texas

Summary

Motivated healthcare worker enthusiastic about helping patients navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Entry-level patient advocate familiar with patients rights and assistance programs. Friendly team player with talent for operating in fast-paced, dynamic environments.

Overview

10
10
years of professional experience

Work History

Client Operations Representative

Teleperformance USA, 11991 S 4650 W
11.2021 - Current
  • 14 Hourly/ 40 Hours Weekly
  • Brittany Lies (478) 299-7988
  • I provide services with a specialization in Medicare and Medicaid verifications
  • Appropriately document and submit claims for eligibility or non-eligibility beneficiaries
  • Provide high-quality customer service in a timely and professional manner.

Certified Nurse Assistant

Healthcare Precision Agency, CNA
08.2021 - 05.2022

Shonda Lyons (601)-265-2232

  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisting patients with daily activities such as eating, bathing, dressing, and toileting
  • Vital signs such as blood pressure, oxygen level, and temperature are measured
  • Educating patients and their families on medical procedures and tests

Behavioral Health Technician

Mississippi Department Of Mental Health
11.2019 - 07.2021
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.

Shift Manager

Dollar General
01.2014 - 01.2018
  • Assigning tasks to team members to complete each shift
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Setting performance metrics for team members and collaborating with them to ensure that all metrics are met
  • Without management's direction, properly resolving problems and troubleshooting issues as they arise
  • Managing multiple projects and team members
  • Trained and mentored new employees to maximize team performance.

Education

Bachelor of Science - Healthcare Administration, Patient Safety & Quality

Southern New Hampshire University
Manchester, NH
10.2024

High School Diploma -

Chitto MS
Bogue Chitto, MS
05.2014

Skills

  • Utilize Microsoft Office (Word, PowerPoint) efficiently
  • Well-organized and deadline-oriented
  • Excellent trainer; understanding and successful when dealing with a variety of personalities
  • Capable of learning and comprehending instructions
  • Self-motivated and self-assured when making independent decisions
  • Excellent cross-cultural communication skills
  • Patient Relations
  • Organizational Standards
  • HIPAA Compliance
  • Service Utilization Improvements

Timeline

Client Operations Representative

Teleperformance USA, 11991 S 4650 W
11.2021 - Current

Certified Nurse Assistant

Healthcare Precision Agency, CNA
08.2021 - 05.2022

Behavioral Health Technician

Mississippi Department Of Mental Health
11.2019 - 07.2021

Shift Manager

Dollar General
01.2014 - 01.2018

Bachelor of Science - Healthcare Administration, Patient Safety & Quality

Southern New Hampshire University

High School Diploma -

Chitto MS
Earlnesheia White