Earlyn Castillo
New York,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lake Avenue Pharmacy
04.2022 - Current
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided information to patients and other healthcare professionals.
- Used POS system to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
Export Assistant
Agrifeed, S.A.S.
12.2019 - 03.2022
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Processed customs declarations and maintained records of customs documents.
- Prepared and submitted reports on import and export activity to management.
- Generated advertising brochure for vendor use.
Housekeeping Supervisor
Sea Colony
05.2019 - 09.2019
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
Customer Service Representative
Banco Lafise
11.2018 - 04.2019
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
Education
Bachelor of Science - International Business
Universidad APEC
Santo Domingo, RD.03.2021
High School Diploma -
Colegio Gustavo Adolfo Becquer
Santo Domingo, RD.07.2015
Skills
- Report Generation
- Call Management
- Product Knowledge
- Information Security
- Data Entry
- Paperwork Processing
- Coordination
- Sales expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Lake Avenue Pharmacy
04.2022 - Current
Export Assistant
Agrifeed, S.A.S.
12.2019 - 03.2022
Housekeeping Supervisor
Sea Colony
05.2019 - 09.2019
Customer Service Representative
Banco Lafise
11.2018 - 04.2019
Bachelor of Science - International Business
Universidad APEC
High School Diploma -
Colegio Gustavo Adolfo Becquer
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