EARNEST HOWELL
Pittsburgh,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Private Investigator
| AIC
Pittsburgh, PA
10.2018 - Current
- Conducted research for 100s insurance claims to expose stolen funds and fraudulent claims
- Gathered proof of activities through video recordings, photographs and statements
- Went undercover in disguises to gather additional evidence
- Performed surveillance and investigated various cases per year such as Insurance fraud and Fraud cases
- Reviewed gathered information to assess or detect issues.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
Customer Service Representative
IBEX Global
Pittsburgh, PA
07.2018 - 10.2018
- Assisted approximately 60 customers each day with Internet, Television, and phone questions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Educated customers on special pricing opportunities and company offerings
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Evaluated customer account information to assess current issues and determine potential solutions
- Delivered service and support to each customer, paving way for future business opportunities
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Documented conversations with customers to track requests, problems and solutions.
Beatbox Promotional Specialist
BeatBox Beverages LLC
Morgantown, WV
09.2016 - 07.2017
- Promoted our product through various channels, including social media and email to inform people and encourage attendance
- Formulated plans to expand sales in said company
- Used exceptional communication skills in order to clearly display messages about our product and brand
- Worked within our team in order to not only meet requirements but to exceed them.
Crew Member
Wendy's Co
Elkins, WV
03.2012 - 08.2016
- Drove team success by completing assigned task quickly and accurately
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Brought in loads for sorting, storage or disposal according to quality categories
- Remained mindful of workplace safety according to predetermined specifications
- Fulfilled additional crew-related duties, such as meeting drive thru order times, to maintain nonstop operations
- Upheld high standards of productivity and quality in all areas of operations.
Education
Bachelor of Arts - undefined
West Virginia University
05.2017
High School Diploma -
Elkins High School
Elkins West Virginia05.2013
Skills
- Covert Video Recording
- Surveillance
- Insurance claims cases
- Accurate documenting
- Report Development
- Excellent Communication
- Verbal and Written Communication
- Customer Service
- Brand Development
- Account Servicing
- Sales Targeting
- Direct Sales
Timeline
Private Investigator
| AIC
10.2018 - Current
Customer Service Representative
IBEX Global
07.2018 - 10.2018
Beatbox Promotional Specialist
BeatBox Beverages LLC
09.2016 - 07.2017
Crew Member
Wendy's Co
03.2012 - 08.2016
Bachelor of Arts - undefined
West Virginia University
High School Diploma -
Elkins High School