Earnest Richards
Dallas,Texas
Summary
- Experienced customer service professional with exceptional interpersonal skills. Able to effectively engage with customers in a calm and professional manner.
- Highly adaptable and technologically savvy professional with a proven ability to quickly master various software programs.
- Customer-focused team player with a strong ability to collaborate effectively with both colleagues and clients.
Overview
9
9
years of professional experience
Work History
Deliver Driver
IBS Lighting
11.2021 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Delivery Driver
Amazon
07.2019 - 08.2021
- Ensured timely and secure delivery of Amazon parcels using company transport
- Consistently provided outstanding customer delivery service
Customer Service Representative
Cotiviti
07.2018 - 07.2019
- Initiated communication with healthcare providers for medical records retrieval
- Answered inbound calls, chats and emails to facilitate customer service.
Freight Team Member
Home Depot
07.2017 - 07.2018
- Ensured organization of shelves
- Provided support for customers' purchasing needs
Customer Service Representative
Bestway Rent-to-Own
01.2016 - 01.2017
- Handled furniture, appliances, and electronics
- Answered customer inquiries and provided accurate information regarding products and services.
- Ensured timely payment collection during product exchanges
Education
University of Mississippi
07.2015
High School Diploma -
Shaw High School
05.2009
Skills
- Critical Thinking
- Positive and professional
- Problem-solving abilities
- Basic computer skills
- Collaboration and Teamwork
Timeline
Deliver Driver
IBS Lighting
11.2021 - Current
Delivery Driver
Amazon
07.2019 - 08.2021
Customer Service Representative
Cotiviti
07.2018 - 07.2019
Freight Team Member
Home Depot
07.2017 - 07.2018
Customer Service Representative
Bestway Rent-to-Own
01.2016 - 01.2017
University of Mississippi
High School Diploma -
Shaw High School
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