Easton Bobbitt

Retail and Parts Specialist

O'Reilly Auto Parts

01.2023 - Current

Issued parts to technicians to complete customers' repairs.
Served customers in-store and by telephone to answer questions and place orders.
Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Tracked parts use and charged items to customer accounts for billing.
Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
Increased store revenue by cross-selling products and upselling services to customers.
Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
Researched vehicles and parts via physical catalogs and electronic means.
Organized parts storage and stocked inventory according to established guidelines.
Conducted cash handling, credit card transactions, and register closeout at end of business day.